O2 DSL contract cancel

I booked  O2 for the DSL but the service was installed at my house , So i have asked Shop were i booked O2 and they said the installation taking long time due to technical challenges , so I asked the shop guy to cancel the contract and i took the Vodafone and have the DSL from Vodafone .. but i am seeing the O2 charges on my bank acccount and when i asked O2 the contract is active … When i asked the shop guys he said he cancelled the booking of the technical person and i do not have anything from O2 … but i am keep getting billed .. 

How can i cancel and get the refund for the service which i do not have..

Thanks

Syed

Hi @Syed_15215279567,

thanks for your information.

I regret that you received obviously a wrong information in the shop concerning the withdrawal of your DSL-contract.

I have just sent a complaint to the responsible department.

I cannot tell you if an immediate cancellation will be possible. But you will be informed about the result as soon as possible.

I hope that we can find a convenient solution for you.

Loving greetings,

Tobias

Thank You Tobias,

Thank for wiriting me back on this,, its been three months that i keep getting charged for the O2 DSL and i cannot get this stopped … please help me … and I want to know Do you have my information about the service contract details  and how will get i contacted by O2..

Please help..

Thanks

Syed

Hi @Syed_15215279567,

thanks for asking again. Until now I have not yet received a reply concerning your complaint.

Even if it is difficult for you, I like to ask you for further patience.

Thanks a lot.

Loving greetings,

Tobias

Thank you for reply Tobias,

Please help me once you have the information and let me know soon..

Hi @Syed_15215279567,

thanks for your detailed description of your experience in the shop that you sent by e-mail on 13th January 2020.

As soon as we have checked all details, you will receive a reply.

I still ask you for some further patience.

Thanks a lot.

Loving greetings,

Tobias