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I am beyond frustrated with O2.

 

I have waited around all day for the technician to show up--- with NO call and NO visit, I called the customer service line AND emailed them and have not received a single response.

 

I have my own modem and have provided them with my phone number, left a note on my door with CLEAR instructions on how to contact me. I waited outside in the cold for 30 minutes and no one showed up. 

 

This is absolutely ridiculous. GIVE ME THE SERVICE I PAID MONEY FOR. Who is running this company? What are your technicians doing? How do I get a response from ANYONE? 

 

I will NEVER, NEVER recommend this to anyone. One of the worst customer experience I have ever had. 

 

 

@Joejoejoejoejoe what kind of router you have? Did you connect the router with the tae box in your room? I don’t think so, but did you have a dsl sync?

Yea, I connected it but my service is not activated.

@Joejoejoejoejoe what kind of router you have? Did you connect the router with the tae box in your room? I don’t think so, but did you have a dsl sync?

Yea, I connected it but my service is not activated.

@Joejoejoejoejoe what router you have?

Deustche Telekom Speedport W 723V Typ B

@Joejoejoejoejoe what router you have?

 

@Joejoejoejoejoe ok. Internet should work. Phone we must look. Hope you don’t live in the area Berlin/Hamburg. This explain that the technican from the Telekom don’t show up the first or second time. Was your appointment at the evening? 

@Joejoejoejoejoe ok. Internet should work. Phone we must look. Hope you don’t live in the area Berlin/Hamburg. This explain that the technican from the Telekom don’t show up the first or second time. Was your appointment at the evening? 

I live in Hamburg, why? the appointment was in the evening.

@Joejoejoejoejoe because this towns are „famous“ that the Telekom technican don’t show up. Hint: make an appointment in the morning. Sorry. o2 can only escalate your problem at the German Telekom, after five appointments nobody show up.

@Joejoejoejoejoe because this towns are „famous“ that the Telekom technican don’t show up. Hint: make an appointment in the morning. Sorry. o2 can only escalate your problem at the German Telekom, after five appointments nobody show up.

lol is this a joke? That is absolutely insane. Do you know how to make a new appointment? I NEED internet by next week as my girlfriend will be in town and needs to work from home. How far does o2 have their heads up their asses? This is preposterous. 

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