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DSL Connection lost several times per day

  • December 29, 2019
  • 6 Antworten
  • 453 Aufrufe
J
Besucher:in

Hello,

The DSL internet connection in my house is broken several times per day. What should I do so that O2 fixes this?

 

Thank you.

Juliano Schroeder

Lösung von Joe Doe

@juliano7s please make a technical ticket at the o2 dsl Hotline. 0800 52 51 37 8 (Call with mobile please)
Did you have a german speaking friend nearby? Recommend the Resyc. You must have normally a sync with 100Mbit with your line.

    6 Antworten

    Droggelbecher
    Legende
    Forum|alt.badge.img+21

    Whch modem/router are you using? Is the DSL light going out or blinking at that situation?

    J
    Besucher:in
    • juliano7s
    • Autor
    • Besucher:in
    • December 30, 2019

    Blinking. FritzBox 7490 is the modem.

    Joe Doe
    Legende
    Forum|alt.badge.img+37
    • Joe DoeLegende
    • Legende
    • December 30, 2019

    @juliano7s can you please post this screenshots from the Fritzbox for us? (Übersicht and DSL) 

     

    Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
    J
    Besucher:in
    • juliano7s
    • Autor
    • Besucher:in
    • December 30, 2019

    Gladly.

     

    Joe Doe
    Legende
    Forum|alt.badge.img+37
    • Joe DoeLegende
    • Legende
    • Lösung
    • December 30, 2019

    @juliano7s please make a technical ticket at the o2 dsl Hotline. 0800 52 51 37 8 (Call with mobile please)
    Did you have a german speaking friend nearby? Recommend the Resyc. You must have normally a sync with 100Mbit with your line.

    Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
    o2_Tobias
    • o2_TobiasTeam
    • January 6, 2020

    Hi @juliano7s,

     

    thanks a lot for your patience.

     

    Did you already reach our technical DSL department by calling the hotline as @Joe Doe suggested?

     

    I hope you were already successful.

     

    Loving greetings,

    Tobias

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