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DSL Connection lost several times per day

  • 29 December 2019
  • 6 Antworten
  • 453 Aufrufe

Hello,

The DSL internet connection in my house is broken several times per day. What should I do so that O2 fixes this?

 

Thank you.

Juliano Schroeder

6 Antworten

Droggelbecher
Rang
Benutzerebene 7
Abzeichen

Whch modem/router are you using? Is the DSL light going out or blinking at that situation?

J
Rang

Blinking. FritzBox 7490 is the modem.

Joe Doe
Rang
Benutzerebene 7
Abzeichen +5

@juliano7s can you please post this screenshots from the Fritzbox for us? (Übersicht and DSL) 

 

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
J
Rang

Gladly.

 

Joe Doe
Rang
Benutzerebene 7
Abzeichen +5

@juliano7s please make a technical ticket at the o2 dsl Hotline. 0800 52 51 37 8 (Call with mobile please)
Did you have a german speaking friend nearby? Recommend the Resyc. You must have normally a sync with 100Mbit with your line.

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
o2_Tobias

Hi @juliano7s,

 

thanks a lot for your patience.

 

Did you already reach our technical DSL department by calling the hotline as @Joe Doe suggested?

 

I hope you were already successful.

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.

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