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Tariff change or contract cancellation

Hello, I currently have a contract with O2, it ends in April and I am about to cancel the renewal.

I would stay with O2, but only if I can change the tariff. I have the app, and when I look at swapping tariffs, it doesn’t show me the tariff I want. But when I search separately, I can see the tariff and choose it. If I chose it, does it just add it to my existing tariff, which means, I would have to pay 2 tariffs (old and new) or replaces it completely, so, I only pay the new one? What I currently have is the: O2 Blue Basic and the O2 Blue All-in XL. I don’t want that anymore, I want to get the Samsung Galaxy S10 with O2 Free M Boost with 20 GB a month. How do I do the swap? I basically want a new phone + 20 GB data per month.


Lösung von o2_Tobias 23 January 2020, 15:17

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3 Antworten

Hi @WolfThib,


thanks for your interest in prolonging your contract.


As I see you already accepted an extension offer in the tariff “o2 Free M Boost”.


Is everything therefore clarified?


If you have any further questions, do not hesitate to contact our English community.


Loving greetings,


Yes, that issue is solved now, thanks.

Hi @WolfThib,


thanks for your confidence in o2.


We are happy to have you as our customer.


May I ask you additionally, what the situation is with a DSL-contract? We are happy to help you to get a DSL-contract. If you are interested in an offer, just let me know.


Loving greetings,


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