hello!
I’ve been contacted with one of the customer support service employees on 07.01.2020 at 13:03 since there is an important issue that I can only solve with the DSL customer support on the phone. However, when I asked them if they can speak English, the woman on the phone said “ Yes, I can but I won’t because this is Germany, no English.”. I told her that this problem is urgent and very important, and asked her to at least to try to explain a little bit to solve this problem. She said “No, I won’t speak English.” Btw, I’m saying everything in English because I can’t speak even one word of German. I told her that she is being racist and I’ll report this but she didn’t care and said “No English, then we don’t solve the problem. Byeee!” and she hanged up the phone to my face.
I’ve been trying to find a contact to report this behavior but I couldn’t find anything on O2’s website. Can you please tell me where can I report this person who was racist and refused to do her job and fix my problem?
Thank you in advance for your answers!
