English O₂ Community: Broadband & Landline

My Fibre Optic was activated yesterday, my devices received the wifi signal but no internet connection. How to fix this issue? 27.11.2023 11:38 o2_Katja: verschoben aus DSL, Kabel & Glasfaser: Router, Software, Internet & Telefonie

Hello, I was using o2 DSL M Flex internet connection. I cancelled my DSL contract on 16.01.2020 and faxed the cancellation letter on 16.01.2020. I also sent my modem to the address provided by o2 and received a confirmation that the modem was received. However, on 18.02.2020, 17.03.2020 and on 20.04.2020 money was debited from my account. I also received invoice for this (May) month. Why I still receive the invoice after the cancellation of my contract. Customer number: XXXXXXXXXX. Edit o2_Lars: This is a public community, please never share any personal information!

Hello.. Good day. I have mobile internet contract from 02. It is 1 year now and i wanted to cancel because i change location. And in my current home we have our own internet connection that we are also paying monthly. Could you please help me cancel my contract because i cannot bear to pay 2 internet connection. Thankyou so much. Hoping for your response.  Edit o2_Ines/25.11./13:30/: aus o2myService Artikel geholt und eigenen Thread erstellt.

HelloI take strange service to my first connect to O2:On October 16, I came to the O2 salon and asked to be connected to optics for a lot of money (400 euros for connection) in Berlin. He said that I don’t need a router, since I have my own, but I need a modem from optical to twisted pair. A whole month passed after I connected, during which time a technician from Telecom came once and connected the optical line in the basement with mine. Next, I expected to receive the modem by mail and even possibly the arrival of a technician who would set up the modem.In fact, after connecting the optics, nothing and no one came to me, but today I received a message, your Internet is active, you can use it. What if I have nothing else besides an optical cable?I returned to the salon where I signed the contract and explained the situation. They seemed to understand me, but for half an hour they offered to rent a router that I didn’t need. I stood my ground that I needed a

HI , I ordered o2 connected for my home . in October 2023. and for first activation appointment was for 13novmeber but due to technical issues it didn't go as planned. later I was said my next appointment is scheduled 23rd November 2023 later without notifying It was switched to 29th November 2023. I work from home and neither o2 is helping nor Telekom as o2 is depended on Telekom to activate my line. well in this situation I would like to terminate my contract as it has not even activated . can some one tell me how to do it.  Thanks for you support in advance.  Kind regards Shilpa Edit o2_Bianca 23.11.23 12:26Uhr : Moved from My Home Vertrag&Tarife to English o2 Community Broadband&Landline   

Hi team,Out of blue my internet stopped working.wlan indicator is green, but power/cable started to blinkcould you please advise what can be a reason and how to fix?thanks 23.11.2023 09:18 o2_Katja: verschoben aus DSL, Kabel & Glasfaser: Router, Software, Internet & Telefonie

Hello O2; I got the service/package [my Home M (2020) LTE] since one year ago and now i rented a new apartment and i need to switch or move the service/package [my Home M (2020) LTE] to the new apartment but i need to have a DSL or Fixed Internet Line at my new place.I have checked already with the o2 shop earlier last week but they informed me to contact the o2 support to perform this service, to move and switch the service from [my Home M (2020) LTE] to DSL. How i can do this? i can do it only by calling the o2 Hotline? or is there any email for the support to raise this request? Please note that i cannot speak good Deutsch yet, so i can call the o2 Hotline but they can speak with me in English? Hope you can clarify this issue. Best Regards.09.11.2023 08:49 o2_Katja: verschoben aus o2 my Home

Hello!My router was supposed to arrive before November 1st, but this morning I was notified that I had to inform the Glasfaser-ID for it to happen (which I had done when I made the order, 15 days ago. What happened to that?). After I informed that again, my Aktivierungstermin just changed from 01.11 to 16.11 and now I am wondering how am I supposed to work properly in my home office during this time. Do you have any solution for that, since this delay was caused by O2 mistake?Thanks.

How to configure D-Link DIR-650IN router. The IP is  192.168.0.1

Hi, so I ordered O2 myHome WLAN 50Mbps with 24 month contract. But I am moving back to my country after two three months and don't want to start this contract.  I received the box today with device but I haven't opened it or activated it.Can I return it as it is, without activating it and safely cancel my order and be out of officially starting a contract? N I hope nothing will be deducted next month? Since I'll go in few months I don't want to be in a contract anymore.  Thanks,Sam

Hi there,I wonder whether I can cancel my 2 year Wifi contract earlier because my study will end and I am leaving Germany? May I ask what do I need to do so? Thanks in advance!

Hello,I have a new cable connection for internet: “O2 my Home L” with a FritzBox modem/router. I also got a new phone number with my contract.I would like to ask is the telephone usage (calls in Germany to landlines and mobile numbers) are included in my payment for this cataract, or should I pay extra if I make calls?   EDIT: verschoben von o2my Home: Vertrag&Tarife in English: Broadband&Landline;   o2_Maria, 13.11.23;  20:54 Uhr 

Hello,The activation date on the Mein o2 app was 15.09.2023, the technician came and set it up, but the router has still not arrived. Please fix this logistics error and deliver our router as soon as possible.We are both students with jobs and online  classes and we are unable to do anything at home because o2 will not deliver the router. Thanks

Hello,I have concluded an o2 my Home M contract in a store today 30.10.2023. The contract was supposed to take effect by the end of my current internet contract (22.11.2024). However, I just received an e-mail stating that the activation date will be on 22.11.2023. Which is not possible for me as I can not cancel my older contract (engagement period). I called the English hotline but they refer me to German speakers technicians. I asked for my activation date to be corrected for 2024 as initially asked.How can I fix this issue, please?Thank you.01.11.2023 09:25 o2_Katja: verschoben aus Mobilfunkvertrag

Hi, I ordered my HomeSpot Sim card on 27 October, it has been “in auslieferung” since 30th October, and it is still not delivered to me. Is there anything I can do to fix it?Best,Jonny  Edit o2_Sven 07.11.2023/12:09: Moved thread from o2 SIM-Karte: Bestellung & Aktivierung to English o2 Community: Broadband & Landline

Hello! I just got my first invoice and I notice that the Anschlusspreis Option O2 HomeSpot is been charge double for the same amount. Can you guide me on why this is happening and how i can get it fix. Also, i was told that i can get my first invoice cost reduce since it took 2 weeks for the sim card to arrive so i was without access to internet for that time,  thanks karen 

At the moment I have an issue with Telekom: from time to time, it is changing the ipv6 subnet assignet to me. This makes impossible to identify my devices by their ipv6 addresses.Does O2 also change a once assigned ipv6 subnet or does the assigned subnet stays for extended periods of time?22.11.2023 09:28 o2_Katja: verschoben von DSL, Kabel, Glasfaser

Hi, I have FRITZ router and I am paying 5 eur every month. I want to return this Router and cancel it from my contract. is it possible now or should I wait until the end of the contract? thank you in advance.  edit o2_Solveig 05.11.2023, 17:8 Uhr moved from Digitalen Wohnzimmer → English o2 Community : Broadband & Landline

I have been using o2 DSL connection for last year and this year I shifted to a new place where I activated my new connection. The connection was done on 3rd November via a technician and after 11 days that is on 14th Nov, the internet just stopped working and is no longer active.After, connecting with the hotline, they created a ticket for me with Ticket number.I have been told that a technician will be visiting my place, But i have no tracking details of when a technician will arrive, It is very urgent for me to get my internet connection as I am working from Home and in the absence of it, I have to travel 3 hours one way to reach office.The O2 team has been really helpful until now, I just need some tracking status of the technician visit and would really appreciate if this done quickly.. 

I took an o2 homespot M flex on October 26th, 2023. Instantly got an order confirmation and waited for the shipment status. Waiting for a few days and finally called the customer service on October 30, 2023.  They said that the order is already shipped and I can expect it the same day or the next  day. They also told me that there is no shipment status and tracking number for homespot orders(weird). So I waited again until today (October 31, 2023) and again called the customer service.They told me that the shipment can take about 7 days and it is still not shipped and that I should wait for the shipment status email. When I told about my experience about the customer service call the  day before, she just told me that it was a mistake. So, if yo u can help me, is there anything I can do  to  know my order status? How long should I wait for the order to arrive? I am also thinking about canceling thr contract since the customer service in my opinion is a disaster.

My home O2 internet disconnects multiple times during the day and I have to restart the modem. In addition, the internet speed drops to 3-4 Mbps several times during the day. I can't continue to use it in this way and I will cancel my contract. 

Hello O2 community & staff,My name is Rein and i'm a student who is currently studying abroad in Germany and I have a room in which I had a DSL connection (O2 my Home M Flex contract) installed which has the option to be terminated with atleast a month till the desired termination date. Now looking on Mein o2 is saw the option to terminate my contract via an online forum (Online-Kündigung per Formular (gesetzlich). Now on this online forum there is the option to indicate the desired date of termination Now my question is, due to me already knowing when I wish to stop using o2's services, would I still have full acces to the features of my contract (including acces to this community account to ask questions) until the indicated termination date? Are there any other a

My internet connection suddenly disappeared on Sunday. I have tried to reboot, reset the Fritzbox 6820 LTE, tried the O2 MyService app. Everything seems good but there is no internet. All my devices say connected, no internet connection and I have the ! mark next to the wifi signal. Can anyone help?

Hi Team, I ordered cable router because I assumed I have the right socket for this, but found out that I have only TV output and no multimedia. Do you know what can be done in this case? My internet is already activated, but I can’t connect cable router. What can be done in this case?Thanks for any help! o2_Giulia, 03.11.2023, 18:09: moved from Austausch rund um die O₂ Community to English O₂ Community: Broadband & Landline

Hello,I’m moving soon from Vodafone (cable) contract to O2 (cable). I do not need a landlord phone (neither TV), only internet connection. I have my own router (not using the cable modem WIFI).Here are my questions:O2 say that any “owned” cable modem must have DOCSIS 3.1 and IPv6 support. Does that IPv6 is needed for internet or for VoIP (telephone, which I do not need) or for both?   I have 2 cable modems (sent by mistake by Vodafone) I know I need to return, but maybe only 1 of them, so I might still have the other one (it is a CGA4233DE). Can it be used with O2? (it have ODCSIS 3.1, but does not support IPv6) If I can not use the CGA4233DE (and IPv6 is mandatory) - which cable modem do you recommend to buy (that is working with O2), for saving the rental cost of a cable modem from O2?Thank you in advance,