Hello, 

Can someone from support please answer this question?

@Surya_NV https://hilfe.o2online.de/english-o2-community-broadband-dsl-70/how-to-do-a-cancellation-of-my-dsl-contract-due-to-moving-abroad-508314

Hello @Surya_NV and welcome to our o2 community :-)

Did the tipp you recieved from @Joe Doe help? Or are there any questions that are still open? If yes, feel free to ask, we will answer as soon as possbile :-)

Regards,

Lars

Hello @o2_Lars ,

I have sent my Router back and also a contract termination letter along with Rental contract, De-registration from Germany copy and employment contract. I have also provided the authorization to debit my account for three months. I can see that my post was delivered (Tracking number :  XXXXXXXXXX via Deutsche post) but there is no update in my account details on O2 portal (my account is still active).

Kindly confirm if cancellation is being processed at your side.

My DSL number : XXXXXXXXXX

I can provide other details if need be, please let me know

Edit o2_Lars: Please never post any personal information in a public forum.

Hello @o2_Lars,

Your response would be helpful

Hello @Surya_NV,

if an answer is needed as fast as possible I recommend one of our other contact channels that offer a conversation in realtime like phone, chat or WhatsApp. Here in our community an answer may take some days after the last commecnt in a thread. We answer as soon as possible but it still takes some time :-)

I had a look into this and as of today I can not find a letter of cancelation. At what date did you send it to us? I hope you did not send the letter within the same parcel that you send the router?

Regards,

Lars

Hello @o2_Lars ,

I did not send the Router & Cancellation letter together, i sent them separately.

I see from the tracking status that the post was delivered on 29/12/2020, refer attached screenshot.

Edit o2_Lars: Please never post any personal information in a public forum.

Hello @Surya_NV,

I had a look into this, meanwhile your cancelation has arrived and tóur cancelation department is already working on it. I am sure you will recieve further information soon :-)

Regards,

Lars