english support hotline

@Mammon666 What technology you use? VDSL, Cable or 4G? What hardware you exactly use?
 

O2 Support is terrible. Even when trying to speak some basic German the service is rude and often just hang up the call: They don’t even make an effort to understand the customer.

This has been like this for years without any effort from O2 to change that.

@JoseSa Hope something change this year.

@Joe Doe its a DSL homebox 6741

@Mammon666 the o2 Homebox is not the best choice, if you make home office over VPN or have multiple WiFi networks nearby.

1.) did you have check the speed over LAN Cable. If not, please check the speed over lan cable please.

2.) Please give the WiFi ssids different names and change the WiFi channels

Please post a speedtest complete here. I prefer https://www.speedtest.net/de over web or the smartphone app.

Best regards 

Hi thanks for ur support. When the speed is very low i use the lan cable so atleast i could do some with lags but still no skype meetings. But the speed is still low. This is my speed at 23:18 friday night while it shouldnt be that much high traffic. 9Mbits and it supposed to be 100 or atleast 50 Mbits. 
is there any option I could have rather than this lan device ?!?!

thanks

vg

mammon
 

@Mammon666 To say it right away.  I don't like the o2 Homebox.  Problematic in WiFi, VPN connections and the customer cannot see any line values.  With a Fritzbox 7530 or 7590 none of this would be a problem.  Can you please confirm that the speed test was made via LAN connection.  If so, a technical ticket must be made.

• How to create a technical error ticket for (V)DSL or cable line at O2 F.A.Q.

After you get a pre ticket number try the WhatsApp service chat in English.

https://www.o2online.de/kontakt/whatsapp-chat/

edited: Did you have more than one TAE connector box in your room? If yes and they are wrong connected you get the described problems too.

@Joe Doe 

hi,

yes Lan and the connections are set properly. I paid about 200€ the first month and I don’t  know how much i should pay again for this crap this month.

i will find some organization or something like that to complain to. No customer service in english and at the end of the month they just vacuum money from my bank account hahahahahahaha.

But thanks anyway dude. I think I need to talk to a lawyer specialized in this topic.

thanks 

Hi @Mammon666 

Welcome to our o2 Community. 

I am sorry, that you had some trouble to get in touch with my colleagues from customer service. 

Could you give us a brief update on your current situation? Are there still disconnects and  a low download performance? 

To your question 

o2 charge me 200 euros for the first month!!! Why?!?

In your first invoice you were charged for your three contracts. Two mobile and one DSL contract. Each contract has a monthly fee and a one time activation fee.

That summs up to a rather high invoice in the first month. 

Best Regars Matze  

@o2_Matze 

Hi, yes I do still have problem with the connection speed.

Regarding my payment: two mobile phones 1 should be 10 and the other 15 + Lan 25 + installation costs 70+ 10 + 5 so in total shouldnt be more than 125 or max 130 € but i paid 198 euro

for lan only its 133 euro how is this possible?! I supposed to have a O2 My home L which is 25 € per month. 108 euro is the installation fee?!?! How comes?!

thanks for ur reply and concern

@Mammon666 If you choos a contract without 24 runtime than you have to pay 59,99 Euro for the homebox as a one time fee. It would be less expensive to buy a fritzbox 7530.

@schluej my contract is a 2 year + contract. If it was without 24 runtime i would cancel my contract just now. And i pay for the router on monthly installments 

@Mammon666 Some times O2 has no special offer for there own router.

Than you have to pay a setup fee for the router too! But U should find all cost on the invoice.

Her is a link to the prices of O2 dsl:

https://static2.o9.de/resource/blob/69456/c9ec95f8a1bcf030dfe96d5381c25550/dsl-preisliste-consumer-pdf-download-data.pdf

You could find there Einmaliger Bereitstellungspreis für Hardware(Router) [ one time fee for the router ] and Versandkosten (Router) [ p&p for router ].

Hi @Mammon666 

Do you have access to your invoice? Just login to check it 

I’m am sure it’s easy to comprehend the bill when it laying in front of you. 

Best Regards Matze 

Hi @o2_Matze 

Thanks for ur replies and sorry for my late reply.

This is my invoice,

The first phone 50 I don't know why an unlimited option as added to my phone plan!?!?!

And the dsl it should be 25 euro per month.

Regards

@Mammon666 

the unlimited data package has a full 100 % discount, so you paid nothing on it. 

The DSL contract got no discount of 10 EUR because the mobile plan already got a so called Kombivorteil. And the second SIM got 50 % on the basic charge. Did you get a confirmation about an extra discount on your DSL?

Greetings

Hi, 

when i had the dsl contract, the guy told us if we just change to O2 we would have the discount for dsl aswell.

what is einmaliger einschluss ?!

thanks for the review, it was very helpfull.

greetings