Skip to main content
Warum O2
Warenkorb
 Service
Gelöst

Früher aktivieren Kabel Router

  • March 8, 2021
  • 5 Antworten
  • 343 Aufrufe
L
Besucher:in

I have already received my new cable Fritzbox router and the technician has established the connection. The internet will not be activated until the next month as the website does not allow an earlier date. Can the internet be activated earlier because everything is ready?

Edit o2_Lars: Moved from DSL/Router to English/Broadband

Lösung von o2_Lars

Hello @Lbee and welcome to our o2 community :-)

The activation process of a cable based internet connection works slightly different to a DSL based one. With a cable connection the technical activation and the date that you will be able to access the internet are different dates. The technical activation ensures that the connection is set up and the signal will reach the router. Later in the process the connection to the internet will be activated.

I am sorry to hear that the last activation step takes places later than anticipated. 

Did you already reach our customer service as @Joe Doe suggested? Were you maybe able to arrange a change of the activation date? :-)

Regards,

Lars

5 Antworten

Joe Doe
Legende
Forum|alt.badge.img+37
  • Joe DoeLegende
  • Legende
  • March 8, 2021

@Lbee Because Cable Internet is new at o2 and the order process is not optimize in the moment. When did you order the cable Internet and that activation date stand in the email?

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
    L
    Besucher:in
    • Lbee
    • Autor
    • Besucher:in
    • March 8, 2021

    It was ordered on 25th February and the activation isn't until the 19th march. But everything is ready to go...router plugged in and technician already been...

    Joe Doe
    Legende
    Forum|alt.badge.img+37
    • Joe DoeLegende
    • Legende
    • March 8, 2021

    @Lbee The order page is optimized for dsl contracts. :neutral_face: Try tomorrow the WhatsApp chat and get an earlier activation date.
    But control every day the status from your router too. 

    https://www.o2online.de/kontakt/whatsapp-chat/

    Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
      L
      Besucher:in
      • Lbee
      • Autor
      • Besucher:in
      • March 8, 2021

      Great. Thanks for the advice. 

      o2_Lars
      • o2_LarsModerator
      • Moderator
      • Lösung
      • March 17, 2021

      Hello @Lbee and welcome to our o2 community :-)

      The activation process of a cable based internet connection works slightly different to a DSL based one. With a cable connection the technical activation and the date that you will be able to access the internet are different dates. The technical activation ensures that the connection is set up and the signal will reach the router. Later in the process the connection to the internet will be activated.

      I am sorry to hear that the last activation step takes places later than anticipated. 

      Did you already reach our customer service as @Joe Doe suggested? Were you maybe able to arrange a change of the activation date? :-)

      Regards,

      Lars

      ≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
      Allgemeine Nutzungsbedingungen der O₂ CommunityAccessibility statement
      © Telefónica Germany GmbH & Co. OHG Telefónica