It is certainly not 'against the signed contract'. Did you send o2 confirmation of your residence abroad? When was that? You are aware that you have to pay 3 months basic charge from the time you left Germany?

Hi, thanks for your answer.

As I wrote above, I have left Germany in September (officially from the 1st October). No, I was not aware of an obligation of paying 3 months for a service that I can’t consume, but thanks for the information. I have sent the router and the documents at the beginning of December. What upsets me a little bit is that in “Mein O2” it says, that my contract runs until July 2021.

Jakub

The information in mein o2 is not binding. Have you received any confirmation from o2 that the contract can be terminated early? If not you should perhaps call customer services to check that they received your documents.

Hello @JakubDenk an welcome to our o2 community :-)

If you want to cancel a DSL contraqct because you are leaving the country, we need some documents for confirmation. This includes the Abmeldebescheinung from your address here in germany and also a proof that you are living in another country like a registration confirmation or something like that. Without this documents the contract can not be canceled to an earlier date.

Please always provide this documents as soon as possible since the 3 months period starts as soon as we recieve all necessary confirmation.

Regards,

Lars

Hello all, 

I am moving out of the Germany next month and I would like to have my O2 Telephone contract cancelled..

Please let me know the process to terminate the contract 

Regards

Syed