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I moved out of Germany, took the router and, were it not for o2’s insistance on letters and faxes despite Covid, could have cancelled the contract(s) some time ago. I now have an official document confirming I live abroad - it took time to get this because of Covid so, thanks for that o2!

I have always expected to pay to return the router from abroad; I’ve always expected to pay the three months anti-customer “penalty” but I didn’t expect o2 to not allow email and online termination like more modern organisations. That’s the kind of hi-tech o2 is proud to be.

But where to send the router?  I’ve seen the Nurnberg address yet the process for sending via DHL for free (even though I know I will have to pay for sending form Italy) threw up the Wittgensdorf address.

I fear that as well as paying o2 for no service for many months, I will also pay DHL to send the router back to o2 AND I will be charged for the router as well - all of which makes for a negative and expensive o2 customer journey.

Should I just keep the router (to at least avoid the shipping costs) and pay the bill for it? 

 

 

Verschoben aus Testberichte. o2_Ines.

 

You can get a return label with the address in the o2 DSL returns portal. As far as I know, the label is only valid for returns from Germany. However, you can simply copy the address from there and then select and pay for the cheapest shipping service yourself. Please enclose the necessary information with the package so that the return can be assigned to your o2 DSL customer account. Please keep the return receipt for a long time!

By the way:
For customers who want flexibility without paperwork, o2 also offers all DSL tariffs without a minimum contract period with only 4 weeks' notice. The customer has the choice.

See also:
 

 

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