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can’t load activation portal to activate Internet with Fritzbox 6660

  • 18 March 2021
  • 1 Antwort
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Hello, I have a completely new Fritz! Box 6660 cable with a Vodafone cable and an O2 internet contract.  My internet was set up by O2 two days ago.

    I'm trying to enable the internet on a MacBook Pro laptop and iPhone over Wi-Fi.  If I go to fritz.box, everything is fine until I select the Internet provider: I click on "Other" (because they don't have a direct O2 option). It then takes me to the activation portal (avm.de/laeuft), but the page will never load. It doesn't work on any device. I've been told this could be an IP address problem, but I have no idea what to do to fix it.

    I speak English - every time I call O2 for help they immediately hang up because I request English. Please help!


1 Antwort

Hi @12345f 

Welcome to our o2 Community.

Could you ask a german speaking person to call our customer support in your name to set up a trouble ticket? 

I am afraid we cant solve your connection problem here via o2 community. 

Best Regards

Matze 

P..S

And please avoid multiple postings with serveral threads concerning the same case, it makes it very confusing for us 

to answer you postings appropriatly

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