English O₂ Community

Hi there, I extended my contract and chose the Quest 3 to go along with my contract since I want to continue using my existing phone. However, the extension went through and the price looks good but the Quest 3 was not added to the order? If I want to order it now, its much more expensive than it was when I went through the extension process. Can someone from o2 please assist?  Thanks  Phil o2_Giulia, 04.03.2024, 15:17: verschoben von O₂ Mobilfunk: Vertrag & Tarife zu English O₂ Community: Mobile

Hi, I had changed from O2 prepaid to postpaid recently. The number is ported successfully. I have currently 14 euros balance in my prepaid account. How can I transfer back to either postpaid or my bank account?  Thank you. 

I have O2 DSL router device, but my internet was terminated 2 years back. What to do? Could you help me return the device to o2?ThanksSourabh

Hello,I ordered a DSL connection in February, this connection failed due to wires being interrupted somewhere in the wall (technician said so)In early March, I then requested a technology change from DSL to Cable. I returned the first router (Fritzbox 7590) and got a new one (Fritzbox 6660).My activation date (for the new contract) is 04.04.2024.As per instructions, as soon as I got the new router (6660) I plugged it in and followed the wizard via App o2 My service.It connected to the internet successfully (navigated for at least 2-3 hours) - super happy!Then, I decided to enter the router area to change name and password, but I don't speak German and therefore I changed the language to English.Router rebooted, but a strange behavior happens: - LEDs on the router are light up - Power and WLAN, all seems OK!- Router area says there's internet connection (115mb download) - all seems OK!- No device can connect to the

Hello everyone,I need to move to new house next to my house in same address and apartment end of March for some problem of my room. should I apply to company for my DSL number changes? If so, how should I proceed? To be honest, I just got contact from my landlord, and I don’t know yet what is the DSL number of my next house. how long does it take to change this number??? thank you in advance 

I will travelling to UK from March 25-31 , I have a Germany O2 prepaid sim of tariff 9.99 Euro per month .I need to only use internet in UK for those 7 days . Please let me know if there will be additional charge if I use internet in UK . I have 3.5 GB of data available in the current tariff pack . Also let me know if I can add any roaming pack to my existing tariff if there will be extra charge for using internet in UK ? o2_Giulia, 15.03.2024, 16:34: verschoben von Packs, Optionen & Ausland zu English O₂ Community: Mobile

Sorry i dont know german. If it's wrong section  please  move  my topic  to appropriate  one. My question: i want to use o2 Internet via 4g, i don't want to rent o2 device, i have xiaomi f490 4g lte. Can i use it?  Thanks in advance.Edit o2_Antje: Moved from o2 Home to English Community / 20.01.2024

I requested a google pixel 8 pro on October 16, 2023 and had to make an advance payment of 185.99 euros on the same day. The next day (10/17/2023) I received an email informing me that my application was rejected and the amount will be refunded within a month.It's been almost 5 months now and I still haven't received a refund and I don't know what to do. I personally went to the showroom at Marienplatz in Munich to complain, but I have not received a response yet.It would be great if someone in the forum could help me.Thank youTranslated with DeepL.com (free version)Edit o2_Antje: Moved from My Handy to English Community / 11.03.2024

Our Landline Internet is not working from morning of Tuesday. I have reached out the customer service got no proper response. I have restarted and rebooted the router multiple times. There is red light with no blink showing in the router info. The Vorgangsnummer is 900 093 388 840. Kindly request to reach out to us and fix it.

i just got my homebox 3 but the dsl led is not light or blinking, I followed the instructions in the video o2_Giulia, 14.03.2024, 15:06: verschoben von Austausch rund um die O₂ Community zu English O₂ Community: Broadband & Landline

Hello Team, I have ordered DSL internet with Fritzbox router. The router was delivered successfully. However, still I have not received any order confirmation or welcome mail from O2 containing username and other credentials.Tomorrow is the appointment date for technician to activate the internet connection. Do we need Order confirmation letter or welcome email in order to activate the internet? Regards,Vishal Solanki 

 "Hey everyone, need some advice. I got my mobile on installment, paying monthly. Changed my bank last month, but now installments aren't deducting and can't find my contract info in the app. Any suggestions on how to fix this?

Hello O2I called O2 support and they are claiming that they released my prepaid number on 06.03.2024 and I can take it to another provider from that day. On the other hand, Vodafone texted me and they are saying O2 is rejecting your porting request and you should inform them and try again! I called O2’s support several times and they told me the same thing (the number is released)! I’m confused whose fault is it and why I’m not able to take my number with me?!By the way, My prepaid O2 number is valid till 05.04.2024. What should I put in these fieldes “Zu welchem Datum hast Du Deinen bisherigen Vertrag gekündigt?” & “Gültigkeitsdatum Opt-In?” on Vodafone’s website?I'm hoping to receive an answer quickly since I don’t have too much time for porting. Thanks in advance.

Hello, I would like to have a public IPv4 address for my Home XXL Account.

Hello, I am a long term O2 customer in Germany currently using 2 contracts.In July 2023, I called O2 customer support to ask about the billing of my existing 2 contracts. End of July, I received a post mentioning that there has been another contract made on my name but I was not aware of this until I got the invoice (Kundennummer: XXXXXX). Immediately sent a cancelation request, but it was not process as well.I don’t even know if the sim card is used by someone else. And I had not signed any contract or requested for new connection.Since then I have called the O2 customer service around 20 times, visited O2 store for around 5 times. But they mentioned they could not help me with that.Then I started getting posts from Inkasso so I called them as well 2 times. They mentioned, I need to resolve it directly with you and they were contacting me only to collect payment. Last time I contacted the O2 custom

Hi, I have 2 contracts which are taken at the same time - 1 mobile contract and 1 wifi hotspotI faced various issues with wifi hotspot and I am not able to use wifi for more than 2 months. I spoke with customer care various times and no-one have explained the proper answer for it. Finally, I wrote various letters to the head office to cancel both the contracts and I raised multiple queries to cancel both the contracts. Finally, The wifi hotspot contract is cancelled. whereas the mobile contract is not yet cancelled.But Now, I am getting multiple mails to pay the amount for the wifi which I have not used. Still, I am facing to talk to the right customer care who speaks english properly and No one provides the proper answer.Issue 1: I took both the contracts checking the cost is feasible (when taking both the contracts together) but whereas one cancelled, I am not happy to pay the huge amount only for 1 contract.Issue 2: I

My wife is abroad outside the European Union and I am getting 59 euros of data roaming every month. We are sure that at list for the second month that she does not use her German O2 line to connect to the internet (2 SIM cards phone with data Connected to a local SIM card and a 50 Go plan) and I am worried that I will have another 59 euros for March.I am using it for a year now and with a base subscription of 80 euros / month and almost every month I have a bill between 90 to 200 euro either because of Verbindungen & Services:- some services I never subscribed to like o2 gaming,- a DSL subscription although I don't have DSL- 60 roaming amount for two month (with potentially the same amount in March) although I am sure we didn’t use it. Data outside EU in Meine 02 showing 0 MB. I am very upset with O2. It is a real SCAM. When moving to Germany, I found that they have the best offer but now I figure out

My internet connection constantly drops randomly for a few minutes several times a day.My router is a Homebox 6641. Would it be possible to send a technician for check up please?Thank you, o2_Giulia, 11.03.2024, 18:54: verschoben von Austausch rund um die O₂ Community zu English O₂ Community: Broadband & Landline

Hi, I have O2 my Home S connection, and i have frequent unstable connection. I have already reaised the ticket, and i dont see any help from it. I am posting the detail screenshots from myfrtizbox. Please suggest me for any changes. I am also in for upgrading the router from 6660 to probably 6690. I am aware of additional monthly costs. Please let me know if i need to do anything.    

Hello,I currently have O2 my Home L (2020) (100/40 mbps, kabel) and I pay 35 euros per month (+router monthly fee). I can see that currently O2 my Home M 100 offers the same speed at a lower price if I make another contract for 2 years. Would it be possible to renew the contract for another 24 months without changing the router (and the technology) and interrupting the services?I visited a customer service center yesterday and they said this is something I can do via the forum/phone. Regards,Aram

Dear O2,I ordered new Iphone on 17.02.2924 and typed my address correctly. But the system had changed my address automatically different apartment number! One order has already returned back about this issue. I ordered new one yesterday(22.02.2024) and typed address again correctly and then checked the delivery address, again wrong delivery address. %100 this order will be returned back again too.O2 has already have my address(invoice address as well) why is changing for each order? I called hotline but they could not changed anything and said that this order will be canceled after the phone returned back. Could someone please help? thanksEdit o2_Bianca: Moved from o2 My Handy&Bestellung to English o2 Community mobile

Hi,I hope you guys are doing great and in good health.I am just curious to know how much time O2 takes to send the confirmation email after the below email.Guten Tag,Ihre Bestellung ist am 04.03.2024 bei uns eingegangen. In Kürze erhalten Sie eine zweite E-Mail mit Informationen zum weiteren Vorgehen. Nachfolgend finden Sie eine Übersicht Ihrer Bestelldaten. Any response would be highly appreciated.

Hello all hope everyone is doing well.I need information I bought an iphone 15 pro max on contract two months ago now i want to change it to samsung S24 what can i do to change my mobile what is the procedure? Edit o2_Kathi 13.03.2024 / 11:43 Title adjusted for better overview

I purchased a new phone from O2 with headsets. And this is what I received by email.I received the phone but never the Kopfhörer. I went to on O2 shop and called their hotline for half an hour but no one can help. This is frustrating.  O₂ My Handy Nokia G22 mit Kopfhörer  grau, 64 GB  Vertragslaufzeit: 36 Monate  Gesamtpreis der Hardware über 36 Monate: 181,00  €

I can‘t open my O2 app, for almost 2 weeks already. It‘s always like this every time I tried to Open it. I can‘t update my prepaid internet Package. Edit by o2_Steffen: Beitrag verschoben von Mobilfunk zu Hause & HomeSpot zu English o2 Community: Mobile 12.03.2024/08:26