English O₂ Community

Hi anyone reading this,I ordered a Homespot M100 Flex view the helpline. I recieved an order confirmation with a tracking number. But whenever I go to the o2 Meine Bestellungen page, I am told the numnber is to short for tracking and when I go to DHL for exemple, its not working there.Is this intended? And would it be possible to know as to when it would arrive (I was told on the phone 1 to 2 business days)?Thank you <3

Hello o2 team,Yesterday a salesman came to my flat and sold me a fibre optic internet package. He told me that the price was 29.99 per month for the first year and 44.99 for the second year upwards, so I signed the contract. But now I have seen that the package is actually more expensive because the price of the router was not included.I would therefore like to cancel this contract. As this was a seller who came to my home, I have a 14-day right of return.How do I go ahead and cancel this?

Hi,I have received a confirmation email for an o2 service and I have not been able to confirm it using the confirmation link provided in said email.Every time I click on the confirm link, I am sent to the forum page. I received this email twice already, the first on Nov 18 2024 and the second on Nov 21 2024. Would you mind telling me a way to get this fixed? Does this cause any issues with payments?Best, Lenny

Hello, I ordered an Iphone 16 pro max at store but the order was cancelled automatically and I was given an alternative offer to which I said yes. But since then I haven’t got any email whether my order is confirmed or not. Please help.

Dear o2 team,  I am forced to leave Germany, thus I would like to terminate my existing contract (that involves 2 sim cards + 1 5g router). Could you please advise what would be the most appropriate way to handle this?  Thanks

Hello Support,  I am trying to activate esim on my mobile (Iphone XR) and it fails. Lately I have removed esim on my Apple Watch 4, still I am unable to activate on mobile.  Could you help me here to add esim to my mobile ?  error message on activation.Edit o2_Kathi 27.09.24 Moved from the section o2 SIM-Karte to English o2 Community: Mobile

HelloI had filled a form for the termination of my prepaid contract. I would like my sim to be released for porting. Could anyone help me with it? edit o2_Solveig 06.01.2025, 15:33 moved from o2 Mobilfunk → o2 English Community 

I am writing to express my dissatisfaction with the cancellation process of my contract. On August 19, 2024, I formally requested the cancellation of my contract. However, as of today, the contract has not been cancelled.I received an email from O2 confirming the receipt of my cancellation request on August, along with the information that it would be closed at the earliest possible termination date. As I no longer reside in Germany and have moved to Brazil, I kindly request that my contract be terminated immediately.Please resolve this matter as soon as possible, as I do not wish to continue with any contractual obligations or charges. I look forward to receiving an urgent response confirming the completion of the cancellation process.---------------- Ich möchte meine Unzufriedenheit mit dem Kündigungsprozess meines Vertrages zum Ausdruck bringen. Am 19.08.2024 habe ich die Kündigung meines Vertrages offiziell

hi,Does anyone knows how long does it take for O2 to delivery TV that you ordered from them? Edit o2_Kathi 29.12.24 Title adapted for a better overview

I already have a contact from o2. 2 month ago, a service agent call me and offer me a esim. I told that I don't want. But she said if I want I can terminate it because its an supplement card. Now when I tried to cancel my 2nd contract. And it's a total scam. They showed me termination date is oct 2026. I didn't even sign any thing. I did not gave any direct debit permission also. But they are charging both from my previous account. I am a student and it quite difficult for me to continue 2 different contracts at a time. I need help to terminate this second contract.

Every couple of minutes I am losing 5G signal.  It switches to LTE+, but the signal is too weak to actually use the internet.   

After the move, O2 mobile Internet stopped working.I use the tariff "O2 online unlimited maximum". Since October 26, I have not had a 3/4/5G connection. According to the tariff, I should get a stable download speed of 200+ mbps and an upload speed of 60 mbps in the 5G network.60 mbps download, 30 mbps upload in 4G (LTE) networkBut I get an actual speed of 1.5 Mbps which does not always appear. To get a stable connection that I need for my studies (downloading files), I need to go outside the village.A week after contacting the official O2 storeI filed a complaint (I did not receive a letter with the results) and was advised to record the speed of the Internet connection on video for 5 days. After that, they replaced my SIM card and told me that if nothing changed, I had to come back and write an application for termination of the contract, clearly stating that due to the move, your company could not provide me with services (02.11.2024).

I did a top-up to my O2 pre-paid S sim card today through O2 shop.But it is still not activated yet and is showing "ordered waiting for charging" on the O2 website. Kindly look into my situation as soon as possible as Iam left with no internet access

I was on O2 M prepaid monthly package and I have just ordered a new package which is the annual prepaid package. I (incorrectly) assumed this would take over my old package on the sim I have, however it seems I am being issued with a new sim card. How do I cancel the old package and migrate the old number to the new sim card? The app is all in German and I am struggling. 

My contract is O2 Mobile M Boost OnlineI have just registered and been using for the first month. But I have already used up all my 50gb. Then I accidentally choose the Tip 5GB for 10 euros. It ends up adding 5GB to my data, and +5GB  speed option tariff with Grow admission advantage pack are set active aside inclusive 50GB data on my booked tariff but it does not change anything to my invoice. Do I need to pay for anything after choosing that 5 GB more? and how to?Also, I want that +5G tariff to be for this month only, I do not want to pay for it from next month ( if I need to pay ). How can I do thatEdit o2_Bianca 15.11.24 10:49Uhr: Moved from Packs, Optionen und Ausland to English o2 Community Mobile

I have a prepaid S. Yesterday it expired and I immediately topped up my balance. In FAQ it's said that it will be automatically renewed, but it wasn't. Instead this morning I received an SMS, that the balance is not sufficient to extend the S pack. There are 15 euros on the balance, the S tariff costs 10. Can you please help me with this? 

Hello guys I ordered a mobile on 8 November. They says you will return this order in 14 day's know i want to replace this order can anyone share the link where can I return this order and how can I return this order? ThanksEdit o2_Kathi 12.12.24 Title adapted for a better overview

In English because my german is not the best yet, sorry.I recently cancelled my old O2 contract and started another (one was in my partner’s name, we would rather have it in mine). I have my own router at home and now checking the O2 login I see the follow messages: Wichtiger Hinweis: Bitte schließen sie die Hardware vor dem genannten Aktivierungsdatum an, um die Aktivierung abzuschließen.Sie benötigen keinen Technikereinsatz. Um die Installation erfolgreich abzuschließen ist es notwendig,dass Sie Ihren Router vorm eigentlichen Aktivierungsdatum anschließen. Die Installation war erfolgreich, wenn Sie die Telefonica Startseite sehen. -This is weird because I was told at the O2 store that a technician would come to activate my connection. What has happened? It it really unclear what I need to do.. I also get a notification as follows: Hinweis:Damit Sie Ihre

Hello,i request two datacards esim from the website, even if gor the confirmation email , but still can’t activate or get the QR code due to Technical error and can’t do anything else.does o2 having any issues or it is something with my account.Thank you

I have a prepaid sim with O2. My housemate is moving out and changing the O2 broadband to be in my name. I filled in the contract an set up the direct debit and have recieved emails to my email address asking me to confirm that email address.When I click the link to the email address I get an error saying I need to log into My O2.When I enter my email address to login I am told its not recognised, so I enter my phone number and when I click the confirm email address number I get an error.When I log in with my phone number I can see that account is linked to my email address. When I try and register for my O2 with my email address I get an error.  How can I confirm my email address O2 is already using.This is insanely frustrating, and on top of all this, the english speaking hotline doesnt work. The german speaking hotline has just had me on hold. 

It all started when my prepaid data package wasn't recharged. One day, when I used the internet, 1.29 euros were deducted from my account, despite having 15 euros available for deduction from my plan. Since I noticed that my plan hadn't been charged, I had to top up my account with an additional 15 euros and purchase another data package online. Everything seemed to be working fine until then. When I saw that I still had 14 euros and some change left, I tried to cancel the automatic payment associated with my bank account. However, despite contacting me twice via chat, I received no response. Now, today, I've discovered that my account has been blocked and 19 euros have been charged to my O2 account twice, all due to an issue that wasn't my fault to begin with. I kindly request that you unlock my account and restore my O2 account balance to its original state.

I have a prepaid sim card and I recharged it yesterday through bank account transfer, but the credit doesn't show in my account and I don't have internet. I transferred 10 euros, as in the website says I could choose how much to transfer, but it didn't work. I really need the internet, please If someone could help. Thank you!!  o2_Giulia, 24.11.2024, 12:22: verschoben von O₂ Mobilfunk: Vertrag & Tarife zu English O₂ Community: Mobile

Hi,I’ve set up my 2 year O2 Mobile L Boost (140gb) contract with discount on October this year and realized I’d require more data after tracking the consumption.While contacting the support to upgrade my contract to existing O2 Mobile XL (300gb) I was denied as no contract change can be made within 6 months.Can some please take a look at the case and advise if any exception can be made?Alternatively, may a change of contract owner (to my wife f.e.) be a workaround for upgrading the tariff?In the end of the day, I’m willing to pay more to O2 and totally satisfied with the service.  Edit o2_Bianca 22.11.24 11:35Uhr: Moved from Mobilfunk Vertrag&Tarife to English o2 Community mobile

Hi, this is my 2nd month in Berlin and I recently shifted from O2 prepaid M to S. I did this with help of an English speaking customer support staff over phone. I M plan ended duly and I also received the new S contract. But, daily, O2 is automatically deducting 1,49 euros as flat rate for day surfing, even when I'm using wifi. I want data deductions to happen from my S monthly recharge of 15 euros. And I wanted to request for a refund of the amount deducted till now. How can I stop this? I cannot get through any human agent, let alone any English speaking staff. Please provide any phone/email contact or any resolution. o2_Giulia, 12.11.2024, 12:26: verschoben von O₂ Mobilfunk: Rechnung zu English O₂ Community: Mobile

Hello,I have question regarding my prepaid plan. I cancelled my plan last night but this morning my credit was cut and i received a message saying that my plan is renewed. When i go to my o2 app, it says that i dont have a plan. But my credit has been cuts.  Please take a look at this issue. Thankyou o2_Giulia, 14.11.2024, 10:36: verschoben von O₂ Prepaid zu English O₂ Community: Mobile Edit o2_Kathi 12.12.24 Title adapted for a better overview