cancel order

you must take this email adress for cancelling, tarif and handy…

widerruf@cc.o2online.de

Hello ​@AlanBlink , I'm sorry you didn't get the term you wanted.

You can cancel the contract at the address jsc gave you. Please make sure it's a cancellation and not a termination. A termination would always take effect at the end of the term.

If you have any questions, please write to us here.

Kind regards, Ines.

​@AlanBlink the „sim“ contract is for 24 months, the payment for the phone is for 36 months.

You get 2 contracts one for mobile contract (24 months) and for the phone a installment payment for 36 Months. And you have to withdraw both contracts.

That's a good tip schluej, thank you 😀. Was that perhaps the case for you ​@AlanBlink?

Yes please ai want to cancel both contracts 

Than see the email adress in my post…

I have sent you the email you sent me 

and then I received like to pay about 7 euro 

that is all do I have to wait now so they send me someone to pick up the phone and the sim 

No, YOU have to return the iPhone via the Returns Center, please read your emails, everything should be described there.
You don't need to return the SIM, that's done with the written revocation. You can throw the SIM away.

PS. ​@schluej …by telephone Call…

Hello ​@AlanBlink ,
you have sent us a letter of “termination with notice”. 
That's not what you want. 
Then the contract would only end in 24 months. 
Important: Please take the “Widerrufsbelehrung” that was attached to the contract summary and send it to  widerruf@cc.o2online.de
Kind regards, 
Solveig