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Frage

Request to Temporarily Suspend O2 phone Connection While Abroad

P
Neuling

I am currently using both an O2 mobile phone contract and an O2 monthly internet connection.

I would like to kindly inform you that I will be traveling to Abroad for a research project and will be staying there for approximately four months. I will return to Germany at the end of September.

During this time, I would like to continue making payments for my mobile phone contract as usual. However, as I will not be in Germany, I will not be able to use my O2 Phone connection. Therefore, I would like to humbly ask if it is possible to temporarily suspend the payments for my O2 connection during this period.

After I return at the end of September, I would like to reactivate the connection and resume the monthly payments as before. Could you please let me know if this is possible? If so, I would greatly appreciate it if you could guide me through the steps or let me know what I should do to arrange this.

Thank you very much for your support and understanding. I look forward to your kind response.

2 Antworten

S
Legende

What now? First you write that you want to continue paying, then that you want to suspend.

You can apply for a termination/decommissioning of your mobile phone contract here https://www.o2online.de/ecareng/?contentId=vertrag%2Fstilllegung

Ausser Betrieb - bitte versuchen sie es später noch einmal
Klaus_VoIP
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  • Klaus_VoIP
    Klaus_VoIP
o2_Solveig
  • o2_SolveigModeratorin
  • Moderatorin
  • 35366 Antworten
  • 6. April 2025

Hello ​@pipi96 ,
welcome to our o2 Community 😀
As already mentioned, you can cancel your mobile phone contract via Pause contract for between 2 and 12 months. 
The contract must have been in place for at least 6 months. 
You can submit the following documents as proof:

  • Certificate of enrollment
  • Contract from the foreign employer or proof of employment or visa for Work&Travel stays
  • marching orders (for soldiers)
  • Medical certificate or certificate from the hospital for a stay at a health resort abroad

The one-off costs are EUR 29.99. 

Kind regards, 
Solveig 

O₂ my Service - Service, wie du ihn willst-> https://hilfe.o2online.de/o2-news-3/o2-my-service-service-wie-du-ihn-willst-536715

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