I ordered my e sim L flex. already more then a week ago.
I received the order status. with a mail that further details will follow.
But I don't get information to activate it.I don´t have enough info to activate anything online
How can I activate it? When do I receive my card info and activation info?
Edit o2_Bianca 24.03.25 12:13Uhr: Moved from o2 Sim-Karte Bestellung & Aktivierung to English o2 Community mobile
Lösung von o2_Maria
Hello
It's a shame that the eSim has not yet been delivered. It is not possible to track a letter. Delivery usually takes place within 4-10 days.
If you still have not received the letter from us, please cancel the contract. You can also contact our colleagues on the English hotline to clarify your concerns.
We do not have access to your customer data here.
Our English-speaking postpaid and landline support for you. We are happy to assist you.
Mon. - Fri. 8 am - 8 pm, Sat. 10 am - 6 pm, on workdays
Best regards,
Maria
Good morning
Welcome to our community. Nice to have you here.
When exactly did you order the new contract as an eSIM from us? Did you also receive an order confirmation in addition to the order confirmation? It's taking about a week to send it by post.
Kind regards
Kathi
Hi
i received a regristration confirmation on 24/03, and 26/03 i received and invitation for aktivation of my ESIM.
Is there a way for me to check the delivery status of my Esim and mail letter?
Kind Regards,
W
Hello
It's a shame that the eSim has not yet been delivered. It is not possible to track a letter. Delivery usually takes place within 4-10 days.
If you still have not received the letter from us, please cancel the contract. You can also contact our colleagues on the English hotline to clarify your concerns.
We do not have access to your customer data here.
Our English-speaking postpaid and landline support for you. We are happy to assist you.
Mon. - Fri. 8 am - 8 pm, Sat. 10 am - 6 pm, on workdays
Best regards,
Maria
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