Hello sir/maam I have been trying to resolve my issue for a long time but they are not doing this. My issue is that I had deposited my money on March 1st and I had paid one on March 20th. My bill was for 40€ I had sent the bill money for 45€ to their account. The financial department says we have received the money but the o2 customer line says we have not received the money. Finally, the department says we will inform them and give you a new bill but I have not received any bill yet and today I called and they say your bill is 70 euros and we have not received any money. I have proof too. I had sent it myself through the bank.
Edit o2_Bianca 31.03.25 11:51Uhr: Moved from Mobilfunk Vertrag&Tarif to English o2 Community mobile
Gelöst
False invoice
Lösung von o2_Solveig
Hello
welcome to our o2 Community 😀
Did you enter your customer number as the reason for payment?
Unfortunately, I do not have access to your data, as you are registered here with an interest login.
Please contact the English hotline at 089 66 66 30 08 1 ( Mon. - Fri. 8 am - 8 pm, Sat. 10 am - 6 pm, on workdays)
Kind regards,
Solveig
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