problem with number activation

Why didn't it work? What did they tell you in the post office? Another option would be to go to an o2 Shop.

I have tried everything.in the post office i give them the postident code,so they scan and also my passport and valid adress.

In the o2 shop,they say they only activate the sim card which were bought in the shop.

Now i dont have any option throw the activation procedure.here is the picture!

Hello @Almin10 thanks for messaging us here in our community, please feel welcome. 💙
Were you able to activate your prepaid account after your last post? Or do you still need support?

LG
Michael

Hi @Almin10 unfortunately you are not reacting since your last post.
Does it mean you have allready solved your request?
If this is the case, please mark your thread as solved. Else please discribe what happened since your last post.

kindly regards
Michael
 

Hi @Almin10 thanks for your respond and very good to read that everything is fine.
IT would be wonderful if you mark your thread as solved.

kindly regards
Michael

Hello Micha, I have the same problem like Almin10.  To activate my SIM I couldn´t mak eit online therefore I went to the post.

Now I get the same message like in Almin picture:  Fehler bei der Identifizierung.  Who may I call to solve this??  or what can I do?  Bei O2 shop I dod not receive any support :(

thanks in advance for your help!!

Hello, I have a problem with activating my Sim Card. 

To activate my SIM I couldn´t make it online therefore I went to the post.  I got an email saying that data I gave does not correspond and I have to repeat it.  But to get the form to present I need to enter in the activierungs account.

Now I get the message :  “Fehler bei der Identifizierung” when I enter my data in www.o2.de/freischalten .

Who may I call to solve this??  or what can I do?  Bei O2 shop I dod not receive any support :(

thanks in advance for your help!!

Edit o2_Sven 06.09.2024/12:09: Merged threads

Hello @Brunold,

welcome to our o2 community💙

It's not nice to read that you can't activate your SIM card. Did I understand correctly that you entered your correct details when ordering the SIM card, but that they don't match now? What data are you talking about exactly?

Best regards
Daniela

Thanks Daniela, problem has been resolved. 

Hello @Brunold ,

thanks for letting us know. It’s good to hear that it’s working for you now. If there is anything else that you need help with, please let us know.

Kind regards, Sven

I have the same problem, it's been almost 2 weeks since I tried to do the verification with my SIM. But somehow doesn't work, I went to the Deustche post and I revived the same answer. I don't what is wrong with personal information. I called and they give the same answer 

You can't verify yourself here. Is this a prepaid card?

I ordered the Sim online. It's a prepaid card

I don't know what else I can do. For the verification, nothing works 

Order a new card and make sure you enter the correct information.

I entered the correct information, I don't know what is wrong when I do the verification 

Nobody here knows either. Try a different form of identification.

I did it online and I also did it in the Deustche Post. If I go to the same store, they can help me there?

Hello ​@Sop_hia ,
welcome to our o2 Community 😀
Have you checked whether your name is entered correctly? 
For first name only the first name and for last name only the last name? 
Please call the prepaid hotline 0176 88 85 52 82  (Mon. - Fri. 7 a.m. - 8 p.m., Sat. 10 a.m. - 6 p.m., weekdays)
so that they can tell you what is wrong. 
Unfortunately, we don't have access to your data here in the Community. 
Kind regards, 
Solveig