English O₂ Community: Mobile

I recently converted my Normal Sim to an Esim and since then I have been facing network issues and today I have stopped receiving SMS entirely. I can not receive any OTP either. Can anyone please help me with this

Hello, I've had my O2 number cancelled and released. But my new provider keeps telling me that the porting wasn't possible. I want to know if there is anything that I'm not doing right or is there something I need to pay. Assistance would be appreciated. Edit o2_Bianca: Moved from o2 Prepaid to English o2 Community mobile

Hi,Is it possible to get a combined invoice for my phone (device) payment and the o2 subscription itself (calls, data)? Currently I get 2 different invoices every month; one for the device and another for the subscription plan. I would like to get a combined invoice (doesn’t have to be detailed). My contract consists of the device and subscription plan. o2_Giulia, 11.05.2023, 19:16, moved from O₂ my Home: Rechnung to English O₂ Community: Mobile

I have bought and registered my O2 number in Germany in December 2022, but, I have been outside of Germany for the last 5 months.I got an email saying that I should recharge my account before 17th of May 2023, or it will be suspended.I am unable to recharge my account through the O2 portal, since it only accepts European banks (and Serbia seems to be in Antarctica).What recharge system/website can I use to do this?I will be back to Germany in the beginning of June this year. o2_Giulia, 11.05.2023, 15:46, moved from Austausch rund um die O₂ Community to English O₂ Community: Mobile

Hi, I have a pre paid from O2 and I change my address in January and since then I’m trying to update in O2 and it’s impossible. I tried in the website and the app, both useless for help me (in the in the “Mein O2 —> Personalichen daten )the message after I tried my new adress is: “Ihre Adresse wired nicht gefunden. Bitte wählen Sie eine aus der Liste”So I noticed that has some problem in O2 database because a lot of buildings in my street doesn’t exist in O2 database. I went to an O2 store and the person who tried to change my address  recognized that are some problem with O2 and doesn’t provide me any solution.I need to change the address otherwise my letters and purchases in O2 will not be possible to be delivered.I hope a solution to this problem. 

I recently opted for the number to be converted from prepaid to post paid connection. I opted for free M boost online as suggested by customer service which cost around 17 euros as said to me on customer service call.I am billed Anschlusspreis - 39.99 euros which customer service never mentioned to me on the call. I got a bill of extra 39.99 euros as O2 my data unlimited (1 month) in my invoice which i didnt ask for, may i know the reason why?. Will i be charged additional 39.99 euros every month? What will be my monthly phone bill cost be based on my plan and settings? I have 10 euros in my prepaid account. what will happen this money in prepaid account?Edit o2_Bianca: Verschoben von Mobilfunk Vertrag&Tarife zu English o2 Community mobile

Hello O2 Team,I had recharged O2-Prepaid sim on 01. May 2023 with 15 Euros through O2 online portal, the amount has been deducted from the bank account, but the amount had not credited. I had recharged today for another 15 Euros, it is credited to the account.Could you help me with this regard?

I help my wife to top up her phone using mein o2 app. When I top up 15 Euro first time, the app shows that the credit card is not charged successfully. So I try second time and third time.  But actually my credit card is charged 45 Euro. I was frustrated to using this app and incorrect information that provides. Could I get refund from those loading in the app?o2_Antje: Moved from Austausch rund um die Community to English Community / 02.05.2023 / 19:03 Uhr

During entire visit between December 2022 - January 2023, I was unable to recieve any SMS or Call,It was really inconvenient since most financial transaction, the banks need to verify OTP. I constantly received No Signal in Goa and Kolkata as well as while in Transit in DubaiI am unable to understand why   EDIT: verschoben aus Mobilfunk: Tarif in  Englisch: mobile   o2_Maria, 16.04.23, 09:13 Uhr

Hello, in my O2 Page I can download a pdf form to change my bank account to other bank. To which email can I send this pdf form?Edit by o2_Andrea: verschoben von Mobilfunk: Vertrag & Tarife zu English o2 Community: Mobile

Hi, since days I don’t have internet connection in Paris (I got my prepaid SIM card in Berlin), my prepaip Tarif is loop, I still have available 13 gb and I can not use them.Edit o2_Bianca: Moved from english o2 Community broadband&landline to english o2 Community mobile

Hello, my prepaid sim card stopped working after I took it outta my phone. I need help. It gets no network connection. o2_Giulia, 26.04.2023, 13:50, moved from O₂ SIM-Karte: Bestellung & Aktivierung to English O₂ Community: Mobile

Please deactivate the anruf info

Hello, is the partner's simcard on her/his name or the main person's? I mean legally who is the owner of the new simcard?

Hi , Since last week I'm having issues with mobile internet in Darmstadt area, I'm mainly in 2 different part of Darmstadt, and the speed is very limited usually in the afternoon(~12:00-19:00). I've checked on the website, and one of them(64297) shows no disruptions(it was red 2 days ago but now it's green) - however the speed is under 2-3MB/s from time to time, the other area 64295 is even worse(it's yellow since 1 week) and in the afternoon all of a sudden there's no LTE anymore, I've subscribed to updates but there're no meaningful status changes. Is the actual work being done in these stations ? I'm using LTE for work, and have to find other alternatives which is not convenient 

Hello I would like to cancel direct debit and bank information as I recharge my prepaid SIM card manually. Please. 

Hi!I tried to order an Apple Watch Ultra today.I received the first e-mail (that give an overview of the order) however I didn’t receive the second e-mail (as confirmation) neither I can see the order in my O2.It didn’t even let me pay any amount or anything, just sent me the first e-mail and it seems like disappeared.Now I don’t know if I must redo the order or just wait some time, I tried to check but can’t seem to find any idea about it.May someone from English community explain to me if it’s normal and if I shall do again the order? Thanks in advance!

I live in Tegernau, Kleines Wiesental, Baden Württemberg, Germany.On the road to my home I don't have any coverage. Full disconecting and in my village (Tegernau 79692) poor 4G coverage. Not 4G+ or 5G.Please help. 

Hi. I’ve been using the O2 internet to go plan for half a year now and without issues recently. Yesterday my monthly flat rate plan ended and I opted in for a new one as I usually do each month, but afterwards I haven’t got any internet connection. My SIM is activated. I’ve tried inserting the same SIM card into my phones but there’s still no data. The download speed stays at near 0 kb/s despite there being signal to the O2 network. Has anybody encountered this before and knows how to fix this? Thanks!

Hallo people, My o2’s monthly bill direct debit has been failed because I recently changed my bank account and I didn’t keep money on my old bank account and I also changed it on o2 app. But in between o2 tried to take money from my old bank account and it was failed. Can I pay that money directly on the shop or transfer to o2..?thanks in advance  Jithu AnandEdit o2_Larissa: moved to English o2 Community: Mobile

Hello, I did bank transfer and it’s completed but I did not get any credit in my o2 account, what should I do ?Edit by o2_Andrea: verschoben von o2 Prepaid zu English o2 Community: mobile

Dear All,I wanna apply for a unlimited monthly internet volume with 02 but in the second step I have the issue as bellow:There is no contract with a term stored on the account currently used. Please log in with a corresponding account in order to be able to buy the products with existing customer benefits. please ghelp me.Thanks in advance,Edit o2_Bianca: Moved from Mobilfunk Vertrag&Tarife to English o2 Community mobile

I am new to Germany and here internet cost very much but a friend recommended me o2 so I bought o2 999+gb prepaid sim and now I want an contract sim card with o2 I have German bank account valid passport and city registered too (I am from India came here to study) And they rejected it I have around 2-3k euros in my account I do not know why they are not allowing to have an contract Please do tell me if somebody knew anything about or I am missing something Edit by o2_Andrea: verschoben von Mobilfunkdienste: Telefonie, Internet, Messaging & mehr zu English o2 Community: Mobile

HelloMy name is Vinod Diwan Kumar and I want to end my contract with O2 . Two years has been passed now. Thank youEdit by o2_Andrea: verschoben von Mobilfunk: Vertrag & Tarife zu English o2 Community: Mobile 

Hello! After I've been abroad, my SIM-card stopped working! What should I do?Edit o2_Bianca: Moved from o2 Prepaid to English o2 Community mobile.