English O₂ Community: Mobile

Hello , i paid my bill in saturday using a German bank account (also i used a Instant option) , but still i cannot use my mobile internet . I didn’t get any confirm via SMS or something like that . I checked the iban and the title of this transaction.  Can i sens screenahot with confirmation of this transaction somwhere to Speed up all the procedures ?  Edit by o2_Katja: Verschoben in unseren schicken Englischbereich

Hello everyone, I have some issues porting my number to O2 (prepaid).At the moment, I have my phone number with Congstar. I filled out the transfer form for prepaid: link 1 and link 2  . Now I am allowed to transfer it to any provider (I got the confirmation email from Congstar).10 days have passed and I haven't got any reply from O2 yet, whether the process was successful or not. Is there any possibility to check if the number will be ported next week or to find out more about the current status?The data I used to fill out the O2 form to have my phone number transferred from Congstar to O2 is the data stored in my Congstar profile.Did any of you have any similar problems when transferring the phone number to 02?Thanks for help in advance! LE: I have 15 EUR in prepaid congstar and 20 EUR in O2, so that shouldn't be an issue.

Hi all, I have a prepaid simcard. And I want buy “O2 Free L Boost Partnerkarte mit 120 GB” which is 22.49 euro for o2 customers instead 44.49 euro.But I cant buy it because I am told that “Auf dem aktuell verwendeten Account ist kein Vertrag mit Laufzeit hinterlegt. Bitte loggen Sie sich mit einem entsprechenden Account ein, um die Produkte mit Bestandskundenvorteilen kaufen zu können.” How am I supposed to buy O2 Free L Boost Partnerkarte mit 120 GB for 22.49 euro instead 44.49 euro? 

Bonjour  je veux savoir, j'ai une carte sim o2 et je veux savoir quel code dois je composer pour savoir combien je possède de solde internet dans ma carte sim .merci

Hello, I am currently using esim with my iphone. But i will start to use Android Phone. My old pyschical sim is also with me.  How can i activate old pyschical sim?Or do i need to order a New sim card? Edit by o2_Juliane: Moved to English Community 

I have Prepaid loop SIM, at this moment i have an active offer L will expire today and i had already buy M package, my question is should i cancel the old Package L manually? Because i’m afraid if the package will automatically renewed? I have money in my balance and i don’t want to buy this Package again,what you suggested me to do?  

Hello, i am new in Deutschland and first thing I did was taken a SIM card from a local store in Munich. The guy at the store only had O2 L plan and I bought the sim. Later in Mein O2 app I found other plans which are less expensive and suited to my requirement for example plan S. How to change the plan from L to S?Thank you in advance. 

Hi,  I have an O2 contract for my DSL and another for my mobile. Unfortunately I have no internet and land phone service since the 20th of July (more than 1.5 months right now). I had to call the O2 customer care numbers (every day) to get an update on the issue. I had called both the English and German lines (089666630081 & 089787979400) for this from my O2 Mobile, since the land phone was out of service. Last month I got a bill of around 66 Euro (normally I pay 9.99 / month, I only have 50 minutes of free calls to other numbers), and I saw that O2 charged me for all the customer care calls (which mostly keeps you waiting for around 30 minutes on average). The customer care personal whom I talked to last month was kind enough to waive off all the calls which I made to O2 customer care regarding my DSL issue. Since the issue is still not resolved I have recievied another bill of around 102 Euro this month which mostly contains charges for the customer care calls that I made this mo

Hello, I just bought my prepaid SIM card today. It was the 9.99EU for 3.5 GB. However, when I use the it, the data speed is extremely slow with 0.04 mbps download (see picture below). Can anyone help me with this?Edit o2_Larissa: moved to English o2 Community: Mobile

Hey guys. I’ve moved over from England a couple of weeks ago and I've purchased my first german pre paid sim card (an O2 sim card from the local Kaufland). So, Whenever I try to activate the card I get an error message saying that my address isnt good. “Unfortunately, the address provided was not recognized. Please re-enter it.” It is a local address, when I put in the post code the city and street comes up without a problem. I’ve tried it on my mobile and pc. Can someone please help me ? Regards, DanEdit o2_Larissa: moved to English o2 Community: Mobile

Hello,Until two months back my O2 prepaid sim card has the option of direct debit but now its not possible.Its really difficult to top up my card without direct debit.Can someone please tell me how to solve the problem. ThanksEdit o2_Larissa: moved to English o2 Community: Mobile

Since last night I have had no working WiFi from my homespot. Sometimes the lights are blue and sometimes they change to red for a while but either way the WiFi does not work - I can connect to it but then my phone says ‘could not open the page because the server could not be found’.  The live check online says there should be no issues in my area.  I have tried the SIM card in my phone and it shows only ‘E’ (not LTE etc) and still does not connect to the internet - it says ‘mobile data could not be activated’.  Please help! 

Dear O2,I have a Nokia 100 phone that is locked with your provider which I would like to unlock. The IMEI code is 3555xxxxxxx8968. Would it be possible to send me the code to unlock it?Many thanks for your assistance Best regards Mark  _____________edit o2_Jessica: moved the thread to the english community.

Hello, I would like to port my number from O2 to another network. Please guide how  can I put the request for the opt-in?  Thanks.  Edit o2_Vivian: verschoben Mein o2, o2 online & E-Mail → english o2 community: mobile

Dear O2 Team,I have been using O2 prepaid SIMCard for almost 3 years and now I’m thinking to switch to a postpaid.The main reason for that is to be eligible for the unlimited internet offers you have for customers with contracts.However, it’s really important that I maintain the same number, since it’s been used in many services.Being said that, is it possible to do that? If so, then I’d appreciate your help on that. Bests,Ahmed Mo.

I’ve been trying for almost a year to cancel my O2 contract. As I don’t speak german its been really difficult to speak to anyone who will respond and assist. I managed to speak to someone on the facebook page and they told me to send a letter in German stating I wanted to cancel my contract along with the form, proof of my new address and abmeldung which I did in January. I received the letter back months later (April) saying that the address was not correct as it was a PO BOX? The address I was given was:Telefónica Germany GmbH & Co. OHGKundenbetreuung90345 Nürnberg I moved back to the UK a year ago and was told when I signed the contract that I could easily cancel and simply pay the three month fee. I have now received a letter to my old german address which has been forwarded to me from a law firm requesting I pay the outstanding bill on my contract, despite the fact ive been trying to cancel it and have not used it since I moved.  Please could someone inform me how to cancel m

Internet display on my O2 hòmespot is not turned on. I tried restarting the o2 homespot but still no internet connevtion. My phone says it is connected but no internet. How do i troubleahoot this? What are the possible causes? Edit by o2_Katja: Moved to our English Community

Dear O2, I will be in Switzerland for 3 weeks. I am a contract customer. O 2 Free Unlimited Max Online (LTE / 5G) How will I be changed in Switzerland? I will just use the number to receive SMS. I won’t use the mobile data/ phone calls. Please let me know. Best,Edit o2 Antje: Thread relocated to English Mobile 

I order for an Apple IPad Air. Last month July, the Geschäftskunden says it comes with 20GB and 3GB SIM cards.  I am already an O2 subscriber which means I already have a o2 since over 17months now. Please I don’t need the SIM card but the iPad.  Please how can I cancel this contract.   Edit by o2_Katja: Moved to our English Community

Hello,We will be traveling to Canada for a couple of months this year. With my O2 plan (O2 Free L Connect (LTE/5G)) what will be the cost to receive SMS messages from Germany? I will need to receive the codes to log into my online banking, etc… while away quite often. Thanks in advance for your help.Kind regards,David

Helloi want to change the owner of contract. My daughter wants to own it? What to do?edit o2_Manga: verschoben zu Englisch Mobile

Hello, I just want to ask if there is a problem on your website now? I have been trying to order a sim with tarif and unfortunately when I proceed to cart error appear.  https://login.o2online.de/auth/login?goto=https%3A%2F%2Fwww.o2online.de%2Fe-shop%2Fwarenkorb%2Fweiter-nach-login That is the redirection page but not loading or showing anything.Note: I am already logged in when I proceeded. Regards, Edit by o2_Katja: Verschoben in unsere Englisch Community

How will I pay my O2 bill online. Thank You. Edit by o2_Katja: Moved to our English Community

Hi,I want to change from my O2 Loop Smart to O2 Prepaid M. I tried the “tarif wechseln” both through the app and “mein o2” but no alternative tarif shows up. I tried to do it through the “Tarifmanager” by dialing *107# but no options either. I tried sending “START o2myPrepaidM” to 5667 and nothing happened. I called the english o2 hotline and it’s only for postpaid customers.Please help.Thank you! o2_Steffen: Beitrag verschoben o2 Prepaid → English Mobile

Please I have been asked to pay an outstanding amount of 8.55 euros in order to reactivate my account by buying a top up card. I bought it but the problem still persist. I have no service on my smartphone. Please help me.  Edit by o2_Katja: Moved to our English Community