Welcher Router?

Wie viele TAE-Dosen sind vorhanden?

PLC-Adapter im Einsatz?

Welcher Tarif ist gebucht?

edit Thomas3 : sensible Daten anonymisiert, öffentliches Forum, Datenschutz 20.05.23/19:55

I cannot video chat, because it’s still only 15-20mbps.

it’s very sad thing…

sehr geehrte rentek, Meine Internetverbindung erreicht jetzt hin und wieder 20 MBit/s. Ich danke Ihnen vielmals. Aber ich kann nicht arbeiten, wenn ich nicht durchschnittlich 30, maximal 50 MBit/s bekomme. Außerdem ist die Verbindung jetzt plötzlich unterbrochen worden. Ich bitte um eine schnelle Antwort. Ich danke Ihnen sehr.

Bitte warte auf einen O2-Moderator, der sich das ganze anschaut und mit eine Lösung findet. Dies kann ein paar Tage dauern.

5-10mbit today………...

no one answer my question…..

Edit o2_Bianca: Comment moved to this post since it is about the same concern. Post moved from Mobilfunk zu Hause&Homespot to English o2 Community mobile.

You were asked to wait for a moderator, which can take several days. If you can't wait then you will need to contact customer service.

Edit o2_Bianca: Comment moved to this post since it is about the same concern.

thank you for your answer. i can wait a few days.

but i habe been waiting a week.

please teach me if i could do something.

You can check the network restrictions at your own location using the link below. If no restrictions are displayed, then you should report a fault using the LIve Check.

https://www.o2online.de/netz/netzstoerung/

By the way - avoid inquiries here before an o2 employee gets back to you so it doesn't take longer. We are all customers - except the o2_Moderatorname-accounts

Hello @tttkkkk ,

welcome to the o2 Community .

At your address we are currently getting some reports that atleast one of the transmission towers in your area is experiencing higher then usual load, this can have some impact on the performance of your connection. Generally you are mostly supplied by a station that sits to the south of you at Niederrheinstraße / Am Spielberg. It could help your connection if you can situate the HomeSpot at a window that looks out towards the south.

Kind regards, Sven

dear sven

thank you for your information,

but we have a window that look out west,

best regards

takeshi kitajima

todays situation.…

Hello @tttkkkk 

the net coverage seems okay now.

Do you still have issues with the connection and low bandwith?

Best regards,

Michi

unfortunately, it's not good…..

Hi @tttkkkk 

thanks for the speedtest and screenshot. Is the 5G display on your homespot blinking orange or green?

Can you please try to set “nur LTE” in the network menu (Netzwerk)? Does it help to speed up the bandwith?

Best regards,

Michi

hi michi 

thank you for your comment,

the display blinking both green and orange.

but it blink green, it's 1-5Mbps…

how could man set nur LTE” in the network menu (Netzwerk)?

ipad setting or should i loggin your homepage?

best regards 

Sometimes, however, it goes faster. In any case, it is unstable.

Hi @tttkkkk 

it’s the setup directly in the HomeSpot. You can access the router via browser, just type o2.spot or the IP 192.168.1.1 to get connected with the menu. It should be also working with Safari on the iPad.

Best regards,

Michi

This screen? How can I change it?

Hi @tttkkkk,

yes, that’s the HomeSpot menu. 

Is this the unfolded LTE/5G menu? 

Best regards,

Michi

hi michi

that is right,  unfolded lte/5g

how could i choose lte.?

best regards 

Dear michi

Do you have any information?

if I pay extra, would it be better?

best regards 

Takeshi Kitajima 

Hello @tttkkkk,

thank you for the screenshot.

Can you please unfold “Netzauswahl”? Is there an option called “Netzmodus” to deactivate 4G/LTE?

Unfortunately not, it’s a technical issue regarding the 4G/LTE net coverage at the location where you’re using the HomeSpot. 

5G is fine, but it seems the HomeSpot will try to connect to 4G/LTE.

Best regards,

Michi