I still did not receive My SIM card yet and it has been 13 days

Same as mine, i still do not received my internet Simcard it is already 10 days. Ordered 26.2.21, at the receipt states that the gelieferte Ware will stay on them until the payment is completed, and it is due on 19.3.21, it is near 14 days, they still did not deduct my IBAN, they also do not send the sim. Very disappointing 02.

@Me0na @psevilla How long you both live at your address? Just moved in or have been living there for a while?

@Joe Doe  1 year and 2 mos already. I am always ordering online with no problem. 

Hi @psevilla & @Me0na ,

sorry to hear to hear that the SIM-cards have not reached you, yet.

Are we talking about an exchange SIM or a new contract?

If it is about a new contract please withdraw from the contract wihtin the first 14 days after ordering and receiving the “Widerrufsbelehrung”.

This can be done to use the form included in the mail, fill it out (handwritten or on your phone or PC) and send it back to widerruf@cc.o2online.de

If you haven´t received the SIM, that is the way to go. Please don´t wait to long to send the withdrawal, or Widerruf as we call it. SIM-Contracts will get activated automatically, after a certain period of time.

If the missing card is an exchange card, we´d cancel the SIM-Order for the exchange and create a new one.

If you have further questions, please let us know here

Viele Grüße,
Kurt

First i want to thank @Joe Doe for helping us. Thank you also Mr. @o2_Kurt@o2_Kurt for the response. It is a new contract. May i confirm if this is

the Widerrufsbelehrung? I have attached the pictures. 

Hi @psevilla,

yes - that´s the one

Viele Grüße,
Kurt

@psevilla Yes this Is the official cancellation papers (Widerruferklärung) 

I was a new contract and i received an email that my SIM card order has been canceled and the email is asking me to state why I canceled it. I’m very confused as to why O2 cancelled and What happens next. Do I apply again ?

Hi @Me0na, i am sorry if there was a misunderstanding. Since you received this email, the order is canceled.

Please order again. We would be very happy.

Kind regards, Ines.

Hello i also didnt receive my order sim card though my phone already arrived. It stated that it was already completed and i can no longer track the status of my order.

Hey @K0912 
welcome to the o2 community! 💙
Have you ordered a tariff with a myHandy contract? The device and SIM card are always sent separately. What is the current situation? Have you received both? 

Greetings,
Flo