Hello @resetyournick ,

you are at a public forum please remove your order number. Currently it takes longer to get hardware because of shortness of supplies. Even at amazon it takes time.  

Best regards

dSkill

Hello @resetyournick,

we do not offer an idividual status for delivery. As soon as you recieved the confirmation that your order is processed you should recieve the ordered mobile phone within a few days :-)

Regards,

Lars

Recently I order Iphone 14 pro on 36months contract.I also received the order number but the I can't receive my order. When I receive my order I order 27/10/2022.

Hello team,

I  ordered an Apple Watch ultra on 20.10.2022 and received a thank you for the order automated reply. I have not heard from o2 ever since regarding that order. Can you please update the status of processing the order please.

Status of my order is "In Delivery" now how many days I receive my phone.

Hello @Shehroz Javed , 

welcome to our community! 

Very good, that your status in “in Delivery”. 

That means that your Iphone is on the way to you.

You should also get an email with the shipment status from DHL.

Did you get that email?

Best regards, 

Manuela

Hello @Dr.Laksh , 

welcome to you too! 

Did you get more emails in the meantime or should we take a look in the systems for you?

Best regards, 

Manuela

Hello Manuela,

No I haven’t got any email regarding my order whatsoever… please check the system for me and share the details.

I'm not get any kind email from DHL. Whats the reason behind this.

Hello @Dr.Laksh, 

unfortunately I can't just look you up as you only have an interested account here in the community. 
To be able to look accordingly, it is necessary that you provide us with the appropriate data and fully legitimize yourself. We can not do that here in the public thread, but only in the private messages. Please note: the processing here in the forum can always take a few days. For faster information, another customer channel may be more suitable for you. 
However, if you want to clarify it through us here, feel free to let us know. In the next step we will explain how you can send us a private message. 

Kind regards
Jessi 

Hello @Shehroz Javed, 

please excuse me, I don't know exactly what you mean by your post. Could you explain it to me a little more?

Kind regards
Jessi 

Hello jessi,

Please let me know how to send you the private message.

Hello @Dr.Laksh, 

we do it like this:
In the next few minutes I will write you a message from our collective account @o2_Support. You only have to answer these. You can access your mailbox directly via this link: click. Please send us your o2 phone number (if available) and your 4-digit personal customer code as an answer. If you don't have a contract with us, please send us your full name, address and date of birth. Then I can also find you in the system and legitimize you. Again: please do not post here publicly in the thread, but reply as a message!

Kind regards
Jessi 

Hello @Dr.Laksh, 

I have replied to your private message.
Please continue to write to us here.

Kind regards
Jessi 

Hello community, I have ordered a Apple Watch ultra on 23 dec 2022, and it is still yet to shipped, I want to have it before the new year, it is taking very long could you please confirm how long the standard delivery take ?

Hi @chand045 

Happy new year. Any update from your side?
Did you get the package before New Year's Eve? 

Best Regards Matze 

Post from secretgiggle moved to new Topic

Regards Antje