Hi,

Being a very tech savvy person, I purchased o2 prepaid sim in Frankfurt thinking I can activate on my own. To my shock, O2 has fairly complicated process in place, in ALL GERMAN WEBSITE, where one mistake could cost your dearly. Anyways, I tried for two days but at “verification stage”, regardless of country I choose (including Germany, France etc.), it kept showing “service not offered for the region”. Thinking it’s some bug, I took 2 hour out of my day to visit FOUR O2 stores and all of them refused to help because prepaid sim wasn’t purchased from them.

Nonetheless, I decided to go ahead and surprisingly video verification was initiated. Now, the person on other end saw my passport and told “my first name and surname are entered different” and before I COULD RESPOND, DISCONNECTED THE CALL. Now, the activation website is giving me no option to see or rectify the data and giving me only post indent option for verification.

I have been harassed for three days now and have wasted atleast 10 hours on this. If you guys have some shame, activate my sim (I am willing to supply passport etc.) with promised 6GB for 4 weeks or delete all the data so that I can re-enter and initiate verification again. Please DO NOT ADVICE POST INDENT BECAUSE I’m leaving germany tomorrow and congratulations the cartel of O2 (company, store owners), you have looted a toursit for 10 Euros, FIRST AND THE LAST TIME.

Sim number: 89****************

Mobile number: 491**********

@Others: Do not purchase o2 prepaid sim.

1. The store owners will not help you if you have not purchased sim from them. NOWHERE THIS HAPPENS IN THE WORLD. Even the community post by admins conveniently miss this point. 
2. Online activation is very complex and if person at OTHER END FEELS some discrepancy is there, they will shun you off to run to post office in a new country.
3. O2 nowhere publishes the list for which “video verification” isn’t available. Unless one purchases it, then only one would come to know.

Note: Reposting in English community because not sure if “O2-prepaid” is right forum for this. 

Edit by o2_Steffen: Rufnummer & SIM-Karten-Nummer anonymisiert 11.11.2023/20:54