English O₂ Community: Mobile

Hi! Today a technician vcame to my house and checked the line. So my connection is active starting from today. The issue is that I did not receive the router. Could you please help me?

Sorry this isn't written in German... I left the country at the end of March to return home to Canada. In mid-March I sent a letter advising Telefonica/O2 that I had left the country and would like to cancel my contract. I provided my a copy of my city de-registration and my flight ticket. I have not heard any response to date and I am continued to be billed to a bank account that is closed. Any help or recommendations on how to resolve this is greatly appreciated. Best Regards, Kurtus

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Hi! I've recently purchased a contract o2 Unlimited here in Germany and SMS never can be sent since then (~2 weeks ago). It always shows failed to send, see attached screenshots. My smartphone is Google Nexus 5x (LG) I've updated the SMSC number in the service menu *#*#4636#*#* to +491760000443 but no changes. I even made a hard reset of the phone - same behaviour. Inbound SMS works fine. Calls are also fine both directions. Can someone please help?

hello This is Rudraraju. Present I am using O2 prepaid but i want to change into other network can you please make Opt -in for my number. regards Rudraraju

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Hallo, I have one problem with my internet. It doesn't work at all. Since I'm not in Germany now I wanted to ask you how can you help me. It's written that I have a problem with PDP authentication failure. What can I do? My number is 0049 176 74896466 Thank you, Jelena Kordic

What is an O2 contact e-mail? I try to get help in English with my mobile contract.

Hello. First off...this is suggestion. You could do some version in English.I was trying...more then 20 minutes to register here.There is the pop-up,which says something like "register".And when I go to new page and register (enter e-mail,my user-name,password) and finish it - nothing happens.No confirmation e-mail,I can't log in...nothing.Pretty annoying.Fix that. Then I found new link (not in that pop-up) and finally I registered. Suggestion is that you made one thread sticky,with instructions how to register in English (or fix that pop-up,with registration). Now... This is copy/paste of the e-mail I just sent (vertragskunden-kontakt@cc.o2online.de).But I got automatic reply.As I understood (I'm not good in German) that e-mail address is not in usage. Another suggestion:for foreign costumers maybe you could make some support via e-mail.Not like this.I'm not such big fan of making my data public (like here,in the public forum). Anyway...here it is: Hello. I co

Hello, I cancelled my contract in May 2018 by writing to o2 Germany and I had a phone call to confirm this. I left Germany in July 18. The home internet was cancelled but clearly not the mobiles as I keep getting sent bills which are worryingly getting bigger. I have written to you twice now to explain the situation both in English and translated German but still being asked for money! Please can you check this for me. My mobile number was 017xxxxxx6 and my husbands number was also connected to same account. o2_Solveig: Rufnummer aus Datenschutzgründen editiert

Hi everyone, I am seeking help with the problem I am facing with O2 at the moment. Before moving to Germany in September I ordered a sim card online hoping to receive it rapidly. After 2 weeks, I contacted the Kundenservice asking where my sim card was. They had problems and it didn't work, whatever. They promised to send a new one right away. 2 weeks later still nothing. I head to a O2 store to ask what’s going on. The guy there calls the hotline and sees that again there was a problem with the sim card. He offers me to do it in the store, so I could finally get my sim card (1 month after !!!). I told him I saw something online for 15€ a month. He rushes to do the contract and gives me a sim card. I was happy to finally have a usable phone now. However, I discover that I cannot call and be called. I tried everything (restarting the phone, take the ism card out, ...nothing). I go to an O2 store (again) to ask what’s going on. It happens that the guy sold me a sim card for tablet wi

I want to know the extra charges for extending internet only for this month

Hi, I have exactly the same problem... I had prepaid SIM card an took over to contract plan. Now SIM card doesnt show any signal since date of transfer... Tried restart phone and to put SIM in another phone.. I was also in O2 shop and the guy told me that "everything is fine, it should work, call hotline"... I can't call hotline since SIM doesnt work. Please help... Thanks, Tom

Hello! I bought O2 prepaid sim card online 2 weeks ago. I tried to activate through Video-Ident and they did not accept my Indian Passport (also my German residence Permit was not sufficient) and asked me to approach the Deutsche Post. The Deutsche Post person tried to identify my passport but the machine did not accept it. Then I tried the O2 shop and they said they cannot activate a sim card that is bought online. So I simply cannot use O2 sim card?!

Hello I made an oder for the new iPhone with a O2 phone contract. After that I received an email that I that my oder for the phone was denied. Today I received the envelope with the sim card. My question is if I can cancel the O2 phone contract? Because I don't want an contract if I cannnot buy it with the phone.

So I bought O2 sim on 03.09.2018 from Mall of Berlin Branch and the consultant named XXXX XXXXXXX gave me this package of 5 GB data with the promotion of 150 GB data with the Huawei Device. The total bill was 113,98!Euro. From Saturday onwards my internet wasnt working so Iogged in today and checked that my data of 5GB is consumed but he said he has given me 150 GB data. Today I went to this branch of Mall of Berlin again with my problem that my Data is over and it is supposed to be 150GB. So the lady over there said me that I can not help you this promotion is over and this was supposed to be activated by 3rd Sept which I had no information about and she said she cant help me because the other guy sold this promotion so she can not help me. I said I have invoice it will mentioned in it she said it is not on invoice and I can not help you for this.. So first of all why it is not on my invoice are they not recording it that how many people has bought this promotion and I told him this

Sent the documents required for Kuendigung to the fax number that was given. Called in 4 times and the Fax was not being received from O2. What should I do.

I was an Erasmus student in Heidelberg for 6 months, from 1 September 2015 to 15 February 2016. On 7 September 2015, I bought two internet usb sticks (and started two internet provision contracts) from the 02 shop at Hauptstr. 118. I told the employee I wanted them for 6 months and he asked me to come again in February 2016 to cancel the contracts before I leave. Indeed, on 8 February 2016 I did so, I returned the sticks and gave a paper from the Studierendenwerk, proving that I leave Heidelberg. On 30 March 2016, the employee sent me an e mail confirming that he cancelled the contracts. Indeed, from 30 March 2016 on, the automatic payments from my bank account stopped (only O2 could do this) and I could no more login to MyAccount (it was deactivated). A few days ago, after so many years, a letter came in Greece from a debt collection agency, stating that the contracts were cancelled by O2 on August 2016, that I owe 712.82 euros to O2 and that they were sending letters to my student r

Hallo, This is Naseeb alosh and my number is 0049160xxxxx98 and iam o2 customer. I saw an offer iphone with 10GB and all flat... can i move from my contract to this contract ?? TBCMagic: Public forum! Please do not post personal datas!

Hello, so last week I was on a plan which gives me flat rates for internet 1 GB in Germany and EU zone 1 and 2. I was happy with it because zone 2 includes Switzerland and I travel there a lot for work. Every time I enter Switzerland, I get the sms (attached) which says it costs me nothing to use internet or phone calls in Switzerland, and because I get it almost weekly, I ignore it. So I extended my contract for two more years and I believe I have chosen the same options like my last contract, but this time when I travelled, I got another sms which says it is now costing me and unfortunately I though it was an error because I know it does not cost me according to what I am used to for 2 years. Then two days later another sms saying im charged 60 EUR and now it will stop the data roaming to prevent further charges. My question is, when I extended the contract, did O2 change the list of EU free roaming countries and did not alert me that my extended contract will not include Switzer

Hello O2 community, I have an O2 postpaid contract which is due to expire in November 2018. I have the option to terminate the contract latest by August 2018. I would like to terminate the postpaid contract and move to an O2 prepaid plan and retain my number which came with the postpaid contract.  What is the procedure to do this? Is this option actually supported by O2? Thank you in advance. Karthik

Hello, I have requested a contract termination, and the thing which I can see from the self service is that the termination will be done in October. I will be leaving Germany on the beginning of next month. Is there a way to pay up everything that is left on the contract ( phone payments+ monthly bills- if the service can not be temporarily suspended)? Is there an option of a temporary suspension on a phone number ( I wont be using the service from beginning of next month)? Additionally I found out that I have been charged for a service that was activated automatically and I haven't used it ( EA games flat), is it possible to make a claim to get it refunded?

Hello I bought "O2 My Prepaid L" package in "O2" shop Berlin. I have paid 40 euro for that Prepaid package. But on your site the price listed as 24.99.Please explain to me how it was calculated as 40 euro? Also, I want to notice: 1. I wanted to pay by credit card but the manager didn't allow me, and just explained that terminal doesn't work, so I paid by cash.2. When I asked about receipt manager said me that they don't have receipts. When I insisted on the receipt he printed me it. More details could be provided by email, a copy of a receipt, the exact address of a shop. Dmitry.