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Hello. 

I made an order online for a contracted sim card. The SIM card arrived, and the letter asked me to activate it. Went online, and couldnt activate because it says my birthday data is wrong. I remember very well that I did it correctly. After having some problems with it, went to an O2 physical store. The guy at the counter couldnt help me at all, claiming he couldnt do anything if i dont have my telefonummer. Well, i NEVER received one since doing the contract. How should i proceed?

No, i don't speak German yet. I literally just moved here. So please, no patronising life lessons. I dont have time for that. 

Hi @mtpaneguini,

 

welcome to the o2 Community.
I’ll have a look.
Please send me the SIM card number and your 4-digit personal identification code by private message to @o2_Support.

 

Regards 
Antje

So far I have not received any message.
Could your concern already be resolved?

 

Regards
Antje

 

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