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  • 15 November 2019
  • 3 Antworten
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Hello! I want to cancel my contract. 

I need to know where I can find the 4 digits number that they ask me. I don´t have the papers of the contract with me. Is possible to find on the website???

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Lösung von Droggelbecher 15 November 2019, 22:44

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Benutzerebene 7
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Sadly not. If you are cancelling in written form, phone number and birth date are sufficient. 

You can send your termination letter to 

Telefónica Germany GmbH & Co. OHG
Kundenbetreuung
90345 Nürnberg
or fax it to: 01805/571766

Thank you for answer… I need to know another thing:

I have to write a letter with my personal info and say that I need to cancel the contract?

Or there is a sample letter to copie? 

 

 

Benutzerebene 7

Hey @maniamadrid,

please write a personal letter and tell us: your name, your coustomer number / your mobile number and your signature.

 

Greetings,

Flo

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