No, you can’t, as the contract has been extended by 12 months. Also, you weren’t 7 days late but 97 days late as you have to give three months’ notice. If you have now sent in a termination letter, the contract will end in October 2020.

Hi @wschow,

@bs0 is totally right with the information concerning your cancellation period.

As you need to cancel your contract 3 months in advance, the latest cancellation date was 9th July 2019. As we did not receive any cancellation until this date, your contract was prolonged for another 12 months. Therefore, we only can end your contract on 10th October 2020.

May I ask you for the reason for your cancellation? If you like I can look for a good offer to prolong your contract for 24 months.

I look forward to your reply.

Loving greetings,

Tobias

Hi @wschow,

until now, I did not yet receive a reply from you.

Please let me know if an offer to prolong your contract for 24 months would be interesting for you.

If you have any further questions, please let me know.

Loving greetings,

Tobias

Hello Tobias,

I am terminating my contract due to poor offer that I got since 2012. 500MB for 14.99 a month is unfortunately a bit expensive now. Unfortunately I have to turn you down as I already acquired some other offer.

BR

Wei

Hi @wschow,

thanks for your response.

Your contract will end then on 10th October 2020.

Loving greetings,

Tobias