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M
Neuling

Hello! I want to cancel my contract. 

I need to know where I can find the 4 digits number that they ask me. I don´t have the papers of the contract with me. Is possible to find on the website???

Lösung von Droggelbecher

Sadly not. If you are cancelling in written form, phone number and birth date are sufficient. 

You can send your termination letter to 

Telefónica Germany GmbH & Co. OHG
Kundenbetreuung
90345 Nürnberg
or fax it to: 01805/571766

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    3 Antworten

    Droggelbecher
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    • DroggelbecherStar
    • Star
    • 2022 Antworten
    • Lösung
    • 15. November 2019

    Sadly not. If you are cancelling in written form, phone number and birth date are sufficient. 

    You can send your termination letter to 

    Telefónica Germany GmbH & Co. OHG
    Kundenbetreuung
    90345 Nürnberg
    or fax it to: 01805/571766

    M
    Neuling
    • maniamadrid
    • Autor
    • Neuling
    • 5 Antworten
    • 15. November 2019

    Thank you for answer… I need to know another thing:

    I have to write a letter with my personal info and say that I need to cancel the contract?

    Or there is a sample letter to copie? 

     

     

    o2_Flo
    • o2_FloTeam
    • Team
    • 13177 Antworten
    • 18. November 2019

    Hey @maniamadrid,

    please write a personal letter and tell us: your name, your coustomer number / your mobile number and your signature.

     

    Greetings,

    Flo

    Lerne die Moderatoren kennen & stell dich selbst vor :) https://g.o2.de/o2_Flo

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