Warum O2

refused contract

  • 6 November 2019
  • 1 Antwort
  • 360 Aufrufe


I am writing to you, because on 19.10.2019 (Saturday) I was in one of your O2 department (Stadthausstraße 5, 55116 Mainz) and I tried (for the third time) to sign a contract with the O2 company. Unfortunately it turned out you refused me to have this service I was asking for. One of yours employee wrote to you an email that day (19.10.2019) with an ask for explanation and reviewing my contract signing request again. To date, I have not received any message from you, neither giving the reason for refusal nor informing me that this service is already available to me. I am living and working in Germany for almost 3 months and it makes my life really difficult to not be able to use commonly available services as phone or internet. Now I am starting to afraid that the only reason why you do not want to sign a contract with me is because I am not from Germany and this kind of behaviour I believe is not acceptable in the todays world. I want to solve this problem as soon as possible and I am hoping for finally signing a contract that will be favorable for both sides.


Lösung von o2_Kurt 9 November 2019, 15:21

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1 Antwort

Hello there!


Thanks alot for contacting us!

We´re not able to check mails from this specific department, nor can we look into or comment the reasons for the refusal.

You can, however, contact us via letter to get more information on this matter.

Here is the adress:


Telefónica Germany GmbH & Co. OHG
90345 Nürnberg


Viele Grüße,


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