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Hello, 

I had subscribed to Sky Ticket through O2 but I cancelled it online owing to a bad user experience. 
That said, I didn’t get any email or SMS informing me that my Sky Ticket has been cancelled, except that ‘abbestellt zum 16.12.2019’ appears next to it on the website. I would like to know that my Sky Ticket has been cancelled - if not, i would like to cancel it as soon as possible. 

Additionally, I hadn’t subscribed to O2 TV but was automatically enrolled into it. I cancelled that too but didn’t receive any communication. 

I would like to know the status of both, and if they haven’t been cancelled, I’d like to terminate them with immediate effect.

Hi Harkiran and welcome to the o2 Community,

first of all: I closed your topic in the German part of the community.

“Abbestellt zum 16.12.2019” means that Sky Ticket is cancelled.

Wait for an o2 employee. He or she can lock into your account details.

Kind regards,
Alex


Hay hay @Harkiran,

 

welcome to our community!

I´m sorry, that you´re not happy with sky ticket and o2 tv :/

 

Sky ticket Supersport ends on 16th of december and o2 tv ends on 8th of december.

If you have any questions about options, feel free to ask us or our community.

 

Regards,

Larissa

 


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