English O₂ Community: Broadband & Landline

I’m currently experiencing a problem with my internet connection. My FRITZ!Box router is showing a blinking Power/Cable light. The WLAN light is on, and devices can connect to Wi-Fi. However, all devices say "Connected without internet" (both phone, laptop and PS5). I’ve already tried restarting the router, and checked all cables, rebooting throuh o2 service, troubleshoot through o2 service, it couldn’t fix it.

Hello,I subscribed an internet contract for DSL o2 Home 100. A technician came today and installed my router and mentioned to me to wait 10 minutes before connecting internet.I also received an email from o2 with the confirmation that my line had been activated. However, when i connect to wifi I have no internet. It says “connected without internet”.Is there any additional step I should do? How can I get some help?I tried to call the support number, but I don’ t speak german.Thanks!  

Hi people, I have this quick question as to how I should deal with the following. I recently moved into a new building and I was informed Fiber would be available as of 08.2025 (time of writing is 03.2025). Would I need to contact o2 to have Fiber setup (I currently ordered a DSL connection for the time being) when the day comes that its available or should I contact o2 now to have it prepared from now on.Also it seems that Telekom is the one in charge of the Fiber installation in the area, should I contact Telekom as well or would o2 be enough? Thanks in advance people.

On the 30th of January we were visited by an O2 consultant about changing our internet provider due to the lines in our building being changed to fibre.We haven’t heard anything since, and now having looked up our contract on O2’s website it appears they have typed in the wrong address when signing us up (The house number is wrong and there’s no additional address information).We can’t seem to find a way to change this on O2’s site, nor does the Live Chat work.Is anybody able to assist here? They haven’t shipped the router yet (at least I haven’t received an email to confirm this) but we don’t want it to end up going to the wrong address…Thank you!

Hello!O2 has failed to provide my home internet service despite a confirmed activation date of February 21, 2025. After a week of unsuccessful attempts to resolve this through their customer service, I still have no connection. Additionally, they have issued me an invoice on February 27, 2025, charging for February's service that was never provided. I'm seeking advice on terminating this contract due to non-delivery of services.BR,Pavan

Dear o2 Customer Service Team, I am writing to report an issue with my o2 HomeBox 6441 router. After connecting it to the power supply, none of the indicator lights illuminate, and I am unable to access the internet. Could you please advise on the appropriate steps to resolve this issue? Specifically: - Should I purchase a new router independently?- Is it possible to return the faulty router to o2 for a replacement?- Are there any troubleshooting steps I can perform to potentially fix the current router? I appreciate your assistance and look forward to your prompt response. Best regards, sylvan

My wifi service is working so slowly since yesterday.  It is working 1.98 Mbps download and 1.88 Mbps upload speed now, it is close to a 3G speed which I think my internet should be a 4G speed Could you help me to check is there any problem for my router or my area (I live in Dusseldorf)?

Hi, I have a few DSL contracts with O2. The one ending with 2913 is over and I would like to receive an offer for a new 2-year contract.  Thank you.

I made an O2 DSL contract in Bonn, Germany. I have moved out to a new apartment which Studierendenwerk Bonn offers. They have their internet connection which is included in my rent.  Now I want to cancel my O2 DSL contract because I cannot shift it to my new apartment.  I tried online cancellation and I also called on helpline and visited O2 counters but they are not listening to me. I am paying without using the internet service. I don’t know how to get rid of this. Can anyone guide me please o2_Giulia, 01.01.2025, 08:58: verschoben von Mein O₂, O₂ Online & E-Mail zu English O₂ Community: Broadband & Landline

I’ve ordered connetion and hardwarebut the hardware were not delivered, order status in account is Completed. And I dont know how to order another delivery of the router and finish connectionWe received your order on October 2, 2024.options 49.99 EUR discount on router connection price Option AVM FritzBox 6660 monthly

Olá, bom dia, vocês estão me cobrando um valor pela internet a partir do dia 18 de setembro. até 05.10., e quando solicitei o cancelamento, você disse que o valor tinha que ser pago até 05.09. seria calculado conforme mostrado na foto. E daí? Qual o sentido de exigir de mim algo que não foi combinado ou discutido>Edit o2_Bianca 05.02.25 11:02Uhr: Moved from o2 Home Vertrag&Tarife to English o2 Community Broadand&Landline

Hello.Would be very challenging for me to remain polite in this situation but I will try my best.End of Jan I changed my contract for Internet from sim to cable. I received new router by post and connection was supposed to be established on 19/02. However, nothing happened on this date as well as the day after. I used the O2 app to troubleshoot and in the end it send me to call the hot line. My German speaking friend called the hot line on my behalf and O2 created a ticket (9498650) to fix the problem with the local company Telko Tec Gmbh. This company called me to inform that O2 created a wrong ticket - my case requires Installation ticket and “Connection problem” ticket was created. Then my friend called O2 tech hot line again and they said they changed the ticket type. I also received sms saying that in the next 2 days problem will be solved. 2 days passed and I receive the call from Telko Tec Gmbh again saying they cannot do installation again because the ticket is

I would like to get a public IPv4 (DHCP-assigned, not static) address to use with various services that are incompatible with IPv6. What do I need to do to get IPv4 enabled at my home?edit o2_Gerrit 01.03.2025 moved to English O₂ Community: Broadband & Landline

I am trying to change owner of my DSL contract but I am unable to find anything online. Could you please assist me?Thanks Edit o2_Kathi 28.02.25 Title adapted for a better overview + Moved from the section o2 Home to English o2 Community: Broadband & Landline

I have cancelled my O2 HomeSpot since last month, but I have not returned the HomeSpot device, since I don’t know to which address I should return it. I should not get a Rechnung for the Tarif, since I did not use said router or its services. Where should I return the device?Edit o2_Antje: Moved from o2 Home to English Community / 23.01.2025 / 19:50 Uhr

Hi,I made an order in store on the 26.02.2025 for a o2 Home S 25 and received an email confirmation but for some reason, whenever I open the mail, I am told I am unable to see due to “technical error”. I can see the order on the phone app, but I cannot see where the router itself is or update the delivery address of the router. Would anyone be able to explain why that is?Best wishes,Lenny

Hi! I have cable internet (Tarif Home L) and my connection so unstable that it’s almost unusable for online gaming as I get massive lags and jitters. I ran multiple tests with WinMTR and PingPlotter and it seams that there’s packet loss on Telefonica’s Servers. See screenshots below (I covered part of ip addresses).I don’t have this problem when I use VPN service and my connection goes with different route. Also my upload speed is unstable too and can be pretty slow. I contacted support team and they created issue, but I can’t get any updates on it.Can something be done about that? May be some kind of Route Adjustment?   

Hello community,on 13.02.25 I have ordered a new Home XL 600 fiber optic contract. Currently, I use a fiber link from Telekom, so there is an infrastructure and a fiber port available in the apartment. Yesterday, a technician came and made some “manipulations” with the fiber port, also he has put a new fiber-port-ID sticker (he said the previous is not valid anymore). He told me an activation link shall come next hours, but nothing has arrived so far.My contract status is hanging like that since days now: I have never requested any phone number porting as I do not use landline and basically do not care about them at all. Requsted activation date was 03.03.25, but ideally I shall receive router before the date.Currently I am hesitating to cancel the contract with Telekom because I do not want to end up without a conn

Hello, last week my ADSL internet works very slow, could you please help?  

Hello,I have a 50mb DSL package in my home. I would like to replace my old modem. I ordered a Keenetic Hopper DSL with supervectoring support (300 Mbps). However, the DSL connection never comes up, the modem cannot see the DSL line? I know that O2 only offers 250mb max. What could be the problem?

Hi Community,Need help regarding the change of home internet technology. We currently moved into our new flat and requested to have our current DSL connection to be established at our new flat. An appointment is set for this on 14.02.25 so looking forward to it. Now a concern & doubt comes in my mind, I saw a promotion offer for fiber optic which I opted, this will take some time for setup as this is a different technology and it will properly be setup in couple of months as I suppose. Now my question is, Is it a switch to our current DSL contract or a completely new contract ? Because having 2 type of internet connection in a single household does not make sense at all...Please someone from O2 suggest what are my options here ? Thanks alot.P.S Our current contract is in the name of my Wife. Best Regards,Hassan B.Edit o2_Antje: Moved from o2 Home to English Community 

Hi, I have terminated my home XL contract by the end of February, may I ask whether I would receive any documents regarding the termination, and how could I return the router? thanks in advance!

I got an offer to extend the contract with new reduced charges, the pdf didn't download but the tick mark was done and niw I cannot see this, where and how can I get this?Also, I don't understand why support team said that a router is also added, even though this was not requested since I already have an O2 router purchased. o2_Giulia, 24.01.2025, 14:59: verschoben von O₂ Home: Vertrag & Tarife zu English O₂ Community: Broadband & Landline

Hey, my Internet activation day is tomorrow, but I haven’t received my router from o2 yet, should I be at home tomorrow for activation? Will the master bring the router? I have ordered my router from o2 when ordering a home internet

Hello I order my products twice because i had a mistake in my first order order although there is no information aboutbthat order sent to me yet but i want to cancel my Edit o2_Antje: Topics merged