Hello, so I recently got a new O2 kable connection without a router from O2 , then I decided to rent a router from O2 , I contacted via the hotline and placed an order , but they placed an order for the Fritz Box 6660 , with is apparently not compatible with My plan home XXL1000 . Now I have a contract with two routers because of o2 . I have received a first DHL Box which after opening I found it was 6660 , the router box is unopened. How do I return it and not get charged for it ?
Frage
O2 orderd incompatible router , then ordered 2nd router but says they cannot cancel the first one
- Moderatorin
- 25120 Antworten
Hello
Thank you for contacting us in this way. Welcome to the o2 Community. You can easily arrange the return via our returns portal. Please contact us again if you have any further questions.
Best regards, Bianca
Okay thank you , I will return it this way . But how do I make sure I am not billed for the second router for the delivery and monthly payment as this was a mistake for the O2 team . I have received a contract via Email with cost for both the routers.
- Moderatorin
- 25120 Antworten
Hello
As soon as we receive the router, the calculation will be stopped. You will also receive a confirmation by e-mail. The fees charged until then will then be refunded to you.
Best regards, Bianca
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