Termination of my Contract

Normally, you notify o2 of your move a few weeks before you move. Then it turns out that DSL doesn't work and you immediately receive an offer for a fiber optic contract, if available through o2 at all.

You should ALWAYS notify o2 of a move, because then o2 can determine what it can and cannot offer. Cancellation processing takes time and is first handled as a regular cancellation. Only then is availability checked.

When did you cancel and how?

We checked weeks before but they said we can only change or cancel it if we have the registration certificate which we didn't at the time.
Apparently, the living contract wasn't enough for them.

We canceled it giving the reason they can't provide the service we had. We canceled it the day before yesterday.

Does anyone know how long the cancellation process takes? 
I want to open a new contract but the guy at the O2 shop said do it only once you have the confirmation of cancellation.

Do you know beforehand that o2 cannot supply the product? Only then do you have the right to cancel!

Such a process can take 4-6 weeks. Therefore, this should have been initiated before the move. Therefore, the advice is always to place a relocation order in good time.

Also check whether your data in the portal only refers to the new address. Otherwise letters will be sent to the old address and it will take 12 weeks.

Thank you for all the information. I think I will move to another company for my internet since this will take long. I know for sure they have to cancel this contract since they can not provide the services.

Hello ​@rohailmall,

welcome to our o2 Community 😀

We have received your cancellation and are currently processing it in our cancellation department.

We cannot decide on extraordinary cancellations here in the community. However, since your plan cannot be offered at the new address, extraordinary cancellation is likely possible here.

Our staff will inform you in writing in the coming days.

Please let us know if you have any further questions.

Best regards

Giulia

Hello@o2_Giulia 
Thank you for responding. I will call and check with the O2 staff on Friday, if by than your cancellation department has not decided for our straight forward case, unfortunately I will have to say good bye to you guys. 

If your team could kindly respond soon and than I can immediately open a new contract as you know it takes long for the internet installation process.

Warm regards, 

Rohail David

​@rohailmall 

maybe you already got the news but to make sure here is your cancellation date. We will finish your contract to August 22nd 2025. You can go an get a new contract by now.

Greetings

Manga

​@o2_Manga 

Thank you we already have it deactivated. 
However, we still have the wifi router with us. Can you tell me how can I send it back?

​@o2_Giulia Thank you very much 
 

​@rohailmall 

no problem. If you have any further questions please do not hesitate to contact us again. 🙂

Greetings

Manga