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Contract cancelation

S
Rang

Hello, I've had my activation date on 29th November, the internet was not working.

I called support and they said they'll send some company, the company contacted was supposed to come on 07 December, they canceled 2 times and wanted to cancel the 3rd time too.

They came on 11th December and stated that I cannot have internet Kabel from o2 and said that they will help me close the contract .

I've called numerous times customer service and they assured me I could cancel the contract because of this issue.

I did say that I want to cancel the contract, I've even made a ticket for cancellation, which was deleted, and they wanted to send the same company.

I've sent even a letter and after 2 months of struggle ,o2 did cancel my contract but on the last day of the contract, on 29.11.2025.

 

How can we change the date to imediate? 

16.04.2024 10:31 o2_Katja: verschoben aus Mobilfunkvertrag

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Lösung von o2_Flo 9 March 2024, 11:04

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8 Antworten

o2_Flo
Benutzerebene 7

Hey @Stornieren 

Could you please write the  customer number including the four-digit personal customer code to @o2_Support ? Then I can take a look at your case. 

Please write again here when we have received your message :) 

Greetings,
Flo

Lerne die Moderatoren kennen & stell dich selbst vor :) https://g.o2.de/o2_Flo
S
Rang

Hello .@o2_Flo 

 

I've sent to .@o2_Support last week but have not yet received any message, is there any reason why everything takes so long? 

 

​​​​​Friendly regards,

S

B
Rang
Benutzerebene 7
Abzeichen +1

is there any reason why everything takes so long? 

Please write again here when we have received your message :) 

 

o2_Flo
Benutzerebene 7

Hey @Stornieren,
I'm sorry it took me so long to reply, but I only get a message when there is new movement in your topic. 

I've just had a look. Your extraordinary cancellation was processed on 19.2. Everything should be running correctly so far. Have you heard about it yet? 

Greetings,
Flo

Lerne die Moderatoren kennen & stell dich selbst vor :) https://g.o2.de/o2_Flo
S
Rang

Hey @Stornieren,
I'm sorry it took me so long to reply, but I only get a message when there is new movement in your topic. 

I've just had a look. Your extraordinary cancellation was processed on 19.2. Everything should be running correctly so far. Have you heard about it yet? 

Greetings,
Flo

 

Hey@o2_Flo , I've still not heard any news from o2 regarding my contract.

The one on 19.02 is because I called again customer support and applied again for extraordinary cancelation. 

 

o2_Flo
Benutzerebene 7

Hey @Stornieren 
as I said, this cancellation has been recorded and is currently being processed :) You should receive a message as soon as possible. 

Greetings,
Flo

Lerne die Moderatoren kennen & stell dich selbst vor :) https://g.o2.de/o2_Flo
S
Rang

Hello @o2_Flo, I hope you've been well.

Is there any updates on the cancellation and is there any way I can also check the updates ? 

 

 o2 keep sending me letters to pay and the customer support said that I should ignore it because the reason is valid and it is an extraordinary case for cancellation which should've been processed a long time ago.

We're in the 4th month since I requested the cancellation and the first 2 times was denied without any information and reason why.

When I've talked with customer support and was assured that the contract will be canceled, time and time again my data was erased or the information did not reach o2 wich is really weird. 

 

Best regards,

S

o2_Flo
Benutzerebene 7

Hey @Stornieren,
You should receive a letter from the cancellation department in the next few days. The cancellation has not yet been carried out.

Apparently there are still discrepancies, as the department would like to inform you. 

Best regards,
Flo

 

Lerne die Moderatoren kennen & stell dich selbst vor :) https://g.o2.de/o2_Flo

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