Contract cancelation

Hey @Stornieren 

Could you please write the  customer number including the four-digit personal customer code to @o2_Support ? Then I can take a look at your case. 

Please write again here when we have received your message :) 

Greetings,
Flo

Hello .@o2_Flo 

I've sent to .@o2_Support last week but have not yet received any message, is there any reason why everything takes so long? 

​​​​​Friendly regards,

S

Hey @Stornieren,
I'm sorry it took me so long to reply, but I only get a message when there is new movement in your topic. 

I've just had a look. Your extraordinary cancellation was processed on 19.2. Everything should be running correctly so far. Have you heard about it yet? 

Greetings,
Flo

Hey @Stornieren 
as I said, this cancellation has been recorded and is currently being processed :) You should receive a message as soon as possible. 

Greetings,
Flo

Hello @o2_Flo, I hope you've been well.

Is there any updates on the cancellation and is there any way I can also check the updates ? 

 o2 keep sending me letters to pay and the customer support said that I should ignore it because the reason is valid and it is an extraordinary case for cancellation which should've been processed a long time ago.

We're in the 4th month since I requested the cancellation and the first 2 times was denied without any information and reason why.

When I've talked with customer support and was assured that the contract will be canceled, time and time again my data was erased or the information did not reach o2 wich is really weird. 

Best regards,

S

Hey @Stornieren,
You should receive a letter from the cancellation department in the next few days. The cancellation has not yet been carried out.

Apparently there are still discrepancies, as the department would like to inform you. 

Best regards,
Flo

Good afternoon. I am returning home to Ukraine and would like to close my contract. Contact me as soon as possible in English. Please, I can't wait long.

Good afternoon. I am returning home to Ukraine and would like to close my contract. Contact me as soon as possible in English.

Please, I can't wait long.

edit o2_Gerrit 02.06.2025 double posting

Zur Info, doppelt:

edit o2_Gerrit 02.06.2025 answer to double posting

Hello ​@buenosdiaslisa,

I have put your comments together here for better clarity 🙂

Could you follow the way explained in our article linked by Bumer on early contract cancellation when moving abroad?

Best Regards,

Gerrit?

Can i closed by e-mail? And i need a help how i can send it by post 

how long time i should wait for answer? 

Send us a message via the contact form and you will receive an answer as soon as possible.

https://www.o2online.de/service/kontaktformular/

Hello ​@buenosdiaslisa,

could you already sent us your early contract cancellation when moving abroad?

Best Regards,

Gerrit

Good afternoon.

I would like to fill out and send this termination request in an online format. I called the operator, but none of them speaks English so that I can explain and make it clear that I am returning to Ukraine forever.

​@buenosdiaslisa Yes, we have the termination request for moving abroad in English here.

Important is that you need to accompany it with a de-registration certificate of your present place of residence and a notification of your new, foreign domicile
alternatively a confirmation of your employer or landlord.

Best Regards,

Gerrit

My document on legal residence in Germany has been overdue, and to be honest, I closed my bank account this week and am returning to Ukraine next week.

​@buenosdiaslisa You sould be able to get the de-registration certificate (Abmeldebescheinigung) onliner from the administration of your current place in Germany. In Ukraine then you can get a proof of your new stay.

For the bills you can check this via your Mein o2 customer account and then transfer to us with the Kundennummer account number as reference: Hypo Vereinsbank AG IBAN: DE 16 7002 0270 0005 7131 53 BIC: HYVEDEMMXXX

In your customer account via Rechnung and then Rechnungsdaten you can revoke the SEPA mandat, then we will switch from debiting to transfer as payment method for your bill.

Best Regards,

Gerrit

Why is my contract still open I received this email in the week, for the reason that I need to close the contract. Does this mean that it is already closed?

edit o2_Manga: Bild gelöscht.

delete the picture again, it contains all your personal data.

The contract will not be terminated until 2027.

​@buenosdiaslisa 

as we don’t have any access to your data right here, please use the contact form to clarify the situation. 

The picture you sent showed a regulary cancellation to February 2027.

Please get in touch with our colleagues. 

Greetings

Manga

Having a contract for my tariff, can I switch to another tariff in order to use the SIM card as a home Internet connection via LTE Router??