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Is it legal to force my to buy unwanted devices ?

  • July 10, 2025
  • 4 Antworten
  • 34 Aufrufe
M
Besucher:in

Hello,
currently I use O2 my Home S Flex. Week ago I received message that O2 decide to cancel my contract since 01.08.25. So I decided to place new order for the same tariff but it was twice declined with following explanation "Leider müssen wir Ihnen mitteilen, dass wir Ihrer Bestellung nicht entsprechen können.

Falls Sie zusammen mit dieser Bestellung z. B. noch ein Handy oder Tablet bestellt haben, so wird diese separat bearbeitet und geprüft."

My question is if is it legal to force me to buy additional unwanted services or devices to stardart tariffs  because I do not need additional handy or tablet ?

 

edit o2_Manga: verschoben von o2 Home: Vertrag und Tarife zu Englisch: Broadband.

Lösung von o2_Solveig

Hello ​@Maxim_Buyanov ,
welcome to our o2 Community 😀
We have not cancelled the contract with effect from 01.08.2025, but you have given notice of termination. 
This was received by us in May. 
If you wish, the cancellation can still be cancelled. 
Then you can simply continue to use the contract or extend it. 
With the new orders, you wanted to take out an o2 Home M tariff. 
Should we make you an offer for a contract extension here in the community?
Kind regards, 
Solveig 

4 Antworten

Bumer
Legende
  • BumerLegende
  • July 10, 2025

This is a standard text and is independent of any hardware order.

    o2_Solveig
    • o2_SolveigModeratorin
    • Moderatorin
    • Lösung
    • July 10, 2025

    Hello ​@Maxim_Buyanov ,
    welcome to our o2 Community 😀
    We have not cancelled the contract with effect from 01.08.2025, but you have given notice of termination. 
    This was received by us in May. 
    If you wish, the cancellation can still be cancelled. 
    Then you can simply continue to use the contract or extend it. 
    With the new orders, you wanted to take out an o2 Home M tariff. 
    Should we make you an offer for a contract extension here in the community?
    Kind regards, 
    Solveig 

    O₂ my Service - Service, wie du ihn willst-> https://hilfe.o2online.de/o2-news-3/o2-my-service-service-wie-du-ihn-willst-536715
    M
    Besucher:in
    • Maxim_Buyanov
    • Autor
    • Besucher:in
    • July 10, 2025

    ​@o2_Solveig  Thank you for your answer ! Yes I want to extend my current contract. Can you please confirm on my email that my contract will be extended after 01.08.2025. Thank you in advance.

    o2_Manga
    • o2_MangaModeratorin
    • July 10, 2025

    ​@Maxim_Buyanov 

    I cancelled the termination request immediately. You will receive a confirmation automatically. 

    You can continue using the homespot. No more action required.

    Greetings

    Manga

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