Internet is ordered, but where is my router?

Hello ​@mcx833,

welcome to our o2 community 🙂

It is indeed unlikely that your internet connection will be activated tomorrow, as you have not received a router, as if you ordered a router together with the connection you should have received a router before activation and also a confirmation for the date by e-mail.

The fiber connection is in the state of exploration, afterwards the works for connection will happen, that means that cables will be layed.

So it might still take some time. 

As of now you do not have any other internet connection?

Best Regards,

Gerrit

Hello

Nothing changes to this day, still no router, 0 contact from O2..

I’m using internet from my phone, but it’s a little bit too expensive ;) 

Hey ​@mcx833 

The fact that you still have no further information is anything but good 😕

Judging by the router, could you have ordered a fibre optic connection? If so, has fibre optic already been installed in your building and home?

Kind regards, 

Rebecca

Hello 

I was checking on the website and optic connection was available. So I decided to choose o2, I was trying to call English hotline ,but it’s local Munchen number ,so I cannot call this number from my cell phone..

I found even a e-mail help on the o2 website in Deutsch, so I was translating text from English to Deutsch, I got a message they reply my in 48 hours, but it’s now about 2 weeks without answer. 
I Think my last option ist going to o2 shop and try to do something, but I’m not speak Deutsch at all..

Why can you not call the hotline from your phone? It is an ordinary telephone number. That would be the best way to find out what us going on with your order.

Hey

When I’m trying to call this hotline I got message service is not avaiable.

Hey ​@mcx833 ,

Which number exactly are you trying to call?

If you’re calling from your mobile phone don’t forget to type 049 before the number. 

Kind regrads,

Rebecca