Line ID

The number should be on the TAE socket in the apartment.

Hi Bumer

Thanks for your prompt response.

I could not find the line ID number on socket or am I missing something. I have attached the photo of it for your quick reference.

Hello ​@Pnanrashant,

welcome to our o2 Community 😀

Have you probably accessed the connection information page via the mobile network?

To use the information page, please connect the router to the power source and telephone socket. Connect the device (smartphone, laptop) to the router via Wi-Fi or LAN cable. Go to the landing page www.anschlussinfo.de

Click the "Informationen anzeigen" button.The area code and line ID will then be displayed. You can enter the data on o2.de/service/leitungs-id/

If it is still not working, a technician has to come for the activation.

Best regards

Giulia

Hi ​@o2_Giulia 

I already tried accessing anschlussinfo.de but it did not.

Do you mean since I already tried accessing through mobile network first and then tried with WIFI, it did not work?

Hello ​@Pnanrashant,

if it’s not working with the router and you still get this error message, a technician has to come for the activation, I am sorry.

If you are unable to attend on the day of activation, the appointment with the technician can be rescheduled for a later date.

Best regards

Giulia