Hello @spopravak,

welcome to our o2 community

Normally, we inform in our cancellation confimation about the return of the router. Have you not received the letter?

Please use our return portal to send your router back. Here you can also print out a return label or download a mobile parcel label as a QR code. The return is made with DHL and is free of charge.

The charge for the router will be refunded to you after receipt of the return.

Please let us know if you have any further questions.

Best regards

Giulia

Hi Giulia.

Thanks for your response. I sent my router back on last Thursday, so 7 business days ago and still I did not get my refund.

Sasa

Hi @spopravak 

Our colleagues from logistic department will arrange the refund, but this will take around 10 to 14 days after you returned the router.

Best regards Matze

Hi, I have cancelled my contract early as I have moved out of Germany permanently, but the router return portal will still not allow me to choose to return the router and I am still being charged for the router and for the service. 

Hello @mmackey4742 ,

welcome to the o2 Community .

Is it a DSL or cable router that you are trying to return or did you maybe have a LTE contract with one of our HomeSpot routers?

Kind regards, Sven