English O₂ Community: Broadband & Landline

I made a new contract and beside that the device was so bad (two weeks to get the correct router for example) I got my first Rechnung which is totally different from what I sign for.  I just can’t find who to speak about it. It’s easy not the contract that I have. I feel so frustrated with the service since I start this process with O2. Edit o2_Kathi 18.12.24 Moved from the section o2 Home: Vertrag & Tarife to English o2 Community: Broadband & Landline

Dear O2 Team, I am writing to formally request the cessation of all service charges associated with my account. My service termination was effective as of January 28, 2025. The initial termination request was submitted on November 25, 2024, at 8:51:32 p.m. Despite this, I continue to receive emails indicating ongoing service charges, and I've been paying for it without any complaints.But please note that I have already completed the required termination procedures, including returning the router, which was confirmed as received on January 9, 2025, at 3:17 p.m.I kindly request that you stop any further charges to my account. Should there be any additional charges on my bank for this month or in the future, I will be compelled to report this matter to the German telecommunication authorities.Thank you for your prompt attention to this matter.

I have been without internet for a week, reading forums they gave me the option to reset the router, after having reset it I get a message saying The DSL cable has been connected correctly. in green and then Status of the DSL connectionPlease wait: Still verifying, it has been like this for hours and it does not change, what should I do?Edit o2_Daniela: moved from DSL, Cable & Fiber to English o2 Community: Broadband & Landline 05.02.2025, 17:18 Uhr

Dear O2 team, Can you please help me by providing information how can I download the O2 invoices paid statement from January 2023-December 2023?This is required for Tax purpose. Best regards,Jayanta S.Edit o2_Kathi 08.02.25 Moved from the section o2 Home to English o2 Community: Broadband & Landline + Surnames removed for data protection reasons

My O2 router stopped working a couple of weeks ago. I contacted the support line and they confirmed that the router was dead and that they'd ship a new one to me in 2-3 business days. It's been 2 weeks and I'm still waiting. I don't have any tracking number to see the status of the package.I'm currently abroad and roaming charges are prohibitive, so calling the hotline is not an option at the moment. Is there another way that I can reach O2 support, e.g. email? If not, could any O2 staff let me know what's up with my router and when I can expect delivery?

Hello, my contract has been terminated sucrose and got the confirmation email from o2 last month. Also, there is no active contract in my o2 app. Today, suddenly I received a new invoice with new payments and bills. I don’t know what is happening. I am about to leave Germany. Everything is closed with o2 then why they are making me pay them extra money. I tried so much to terminate the contract then after trying many time it finally terminated. Please tell me how to solve the issue as soon as possible 

Hello,I was having the O2 DSL Broadband Contract that ended in the first week of September. I forgot the exact date and “My O2” doesn’t show it due to some technical reasons. Strangely I am still getting the bill after 2 months.  Current Invoice said €23.57Last invoice from 11/24/2022 due on 12/01/2022 I don’t understand why am I being billed? When does it stop? Best regards,Vinay Murthy

This is my second attempt to get the Kabel internet and has not been successful so far. I switched from Vodafone but I don't have internet after Vodafone contract ended.  O2 was activated on 10.01 . I have called the hotline many times with my Mac Address and restarted my fritzbox 6660 with no success. Can someone please help here? Thanksedit o2_Gerrit 21.01.2025 moved to English O₂ Community: Broadband & Landline

I signed up for cable internet with O2 about a month ago and had an installation appointment scheduled for October 24.No technician showed up on the appointed day and time and I received an email with instructions on how to connect the modem (FRITZ!Box 6660). Even though I followed the instructions I still had no connection and called customer service who opened a ticket for me. I was then given an appointment with a technician who never showed up. It has now been 3 months without internet. o2_Giulia, 31.01.2025, 13:35: verschoben von English O₂ Community: Mobile zu English O₂ Community: Broadband & Landline

Hello,  My Fritz Box 6660 Isn't working. It was working normally and then suddenly it stopped and the power cable button started blinking. I unplugged and plugged back the wires several times but it still doesn't work. I called the English Helpline number and they created some ticket with ticket number for technical review, however, I am not sure if that's for technician or what. Is the technician gonna contact me for the same?This is happening on a regular basis now. This is really stressful since I am unable to work. Please help and fix this.  EDIT: verschoben aus DSL, Kabel in Englisch: Broadband&Landline;  02.02.25;  o2_Maria

Dear community,I recently moved out of Germany which is why I had to cancel my o2 subscription. To this end, I also have to send back my rented o2 homebox. I found online (via https://router-retoure.o2online.de/start/app/returnsorder) that it is possible to ship the homebox to o2 via DHL. My problem, however, is that I have already returned to Denmark and DHL in Denmark (for some reason) does not accept the QR code or return label provided via the website. I also tried twice to send it to the specified address via GLS, i.e. to:Telefonica Germany GmbH & Co. OHGc/o KOMSA AGWittgensdorfer Höhe 40009228 WittgensdorfGERMANYHowever, the carrier have told me twice that it is not possible to deliver the package to this address.Do you have any suggestion of how I can deliver the homebox back to you? It would be quite complicated if I had to travel to Germany to ship it. Last time I went abroad, it was possible to ship it to you from Denmark without any problem.Best regardsMathias

Mein Internet funktioniert seit gestern nicht mehr, ich kann nicht von zu Hause aus arbeiten und das kostet mich zusätzliches Geld, ich habe angerufen und sie geben keine Lösungen, nur dass es im Raum Potsdam keine Verbindungen gibt. Ich möchte eine Entschädigung beantragen und eine Beschwerde einreichen. Das einzige Problem ist, dass ich einen Ort finden muss, an dem ich wie heute mit Wifi arbeiten kann Und für mehr Daten auf meinem Handy bezahlen

Dear O2 Team,I am currently paying €40 for a 50Mbps plan, and I would like to upgrade to a faster plan. However, when I’ve called multiple times, I’ve been told that I cannot upgrade until my contract ends in July. This seems illogical, especially when other offers, such as the 500Mbps XL Home plan, are available at the same price.As a long-time customer, I believe it would be reasonable to allow an upgrade prior to the end of my contract, as O2 has done for others in similar situations.I kindly ask you to review my case and offer a solution. If an upgrade cannot be arranged, I will unfortunately have to consider switching to another provider once my contract ends.Thank you for your attention to this matter. I look forward to your response.Kind regards,Ahmed Kacem EL MAHFOUDHedit o2_Solveig 10.01.2025, 17:10 Uhr verschoben von o2 Home → English o2 Community 

Hi, I recently attempted to order DSL internet from O2. A personal account was created for me to track the status of my order. However, my account has since been blocked, and I can no longer have an access to it.It seems this issue might be related to Telekom not having free DSL lines in my building. If that is the case, I would have expected to receive a written letter or at least an email regarding the cancellation of my order. Instead, my account was simply blocked, leaving me with no information or updates. How common is this? And what can I do? Thank you! o2_Giulia, 30.01.2025, 16:35: verschoben von English O₂ Community: Mobile zu English O₂ Community: Broadband & Landline

Hello O2 community,I will be moving out of Germany and to cancel the contract, I will have my deregistration certificate. But as I am moving to my home country (where they dont provide any registration certificate) in my own home and that too without a job currently at hand, for the extraordinary DSL contract cancellation, can I provide any other documents (for eg. one way flight ticket to the home country?). Or is there any other way possible to cancel it before the actual date? Thanks and regards,Komal.

Hi, I currently having Glasfaser contract with Telekom and I wanted to switch to O2, my 2-year contract is done so I have only one month notice to cancel my current active internet and get the new one.I ordered the O2 Home Internet online, the order went smoothly through – there was a big sign during the steps that I must not cancel my contract and O2 will cancel my previous provider, which is great! When the order process was done, I received an e-mail within 5 minutes that said there’s an active internet connection in my address and I need to contact O2 for this matter because they need more information. I called the English Hotline, and the guy seemed totally unaware of what is happening – he sent me an email with a link to the same offer that I signed up for, and I just clicked on “Order”. He kept telling me that I’m supposed to cancel the contract myself and I was keep telling him that both O2 said I must not cancel it myself, and even when I go to the cancellation process in Tele

hi there, i am new in germany, moved here recently, struggling to understand how it all works, DSL here uses PPPoE but i can’t use my Ubiquiti hardware? are there specific routers/ modems only paired with the certain provider and are hardware blocked/ restricted? or is there another requirement of a modem or router to be able to login? will i not be able to use PPPoE login via my ubiquiti hardware?thanks for any help and shedding some light on my situation and frustration with O2 DSL.PS: i tried Fritzbox 7590, it works login successful. tried a TP-LINK Archer VR2100V, no go, unsuccessful.

Hello. I have a router with DSL connection which came before 3 days. When I connected to DSL socket it seems it works and my mobile phone is able to connect to the internet. But the problem that I do not have Internet connection. I do not use Internet data while the DSL light in router is open and stable. Should I need to something further or to activate something?  thank youedit o2_Solveig 21.01.2025, 20:56 moved from DSL Kabel & Glasfaser → English o2 Community : Broadband & Landline

Good luck with that.I will tell you my story how I got lumbered with a 2 year contract at o2. I made an Internet contract when I moved, I was supposed to be connected on a specific date, guess what? I wasn't and I really needed Internet as I work from home. I called maybe 20 times, sent emails etc, they simply ignored my requests and emails afterwhich they told me it's too late to cancel even though I still didn't have Internet 2 weeks after the connection date... I managed to make a contract with a different provider which connected me quickly and been with them ever since. With O2, I couldn't do anything and had to pay for the contract for Internet that didn't even work for about a month... then when I cancelled the contract they were begging me to stay with them and asked me why would I want to cancel? Ahmmm maybe because you never connected me on the date you were supposed to connect me? Maybe because customer service was extremely bad? Maybe because I paid for 2 years for Internet

Hi team, I have been using the O2 my Home S LTE internet connection since almost 1 year out of the 2 year contract. My current rental apartment contract is ending soon. The new place where I am shifting already has a internet connection. (It’s in the same city)I want to check if I can terminate my LTE connection sooner. I tried to use the check availability function on the O2 website for LTE connection at the new place, however, it comes back with the result that the selected LTE connection is not available at the new place. It doesn’t make sense to carry the LTE connection to the new place when it is not available as well. Please help. 

80333 home has internet connection problem. It has been more than an hour that my home wifi is on and off. Rebooted the router and still not working. I guess is the area connection problem. Anyone has the same issue? What can I do?

Hi,So, my internet was activated today. I tried connecting to the wifi & lan, but it says no internet access and when I was checking the event logs, found this logsLog in with internet service provider failed. {{some code here}} test userI removed a part with a placeholder {{some code}} for security reason as I wasn’t aware how critical it is.And when I was trying use another password in the account information I am getting bad username or password, but I am using the same to login to this account in O2. I never received any password from O2 to be used for account information rather I had to create while registering.I would really appreciate any support.Have a nice day!Edit o2_Daniela: moved from DSL, Kabel & Glaserfaser to English o2 Community, 16.01.2025 12:02 Uhr

I have had the O2 5g Homespot for a year, it is mainly working okay but would disconnect from the internet every 1-2 weeks (sometimes a few times a week), but the issue could be solved quickly by setting it back up on the app This is not ideal as I work from home alot, but as I cannot speak German It was a quick solutionIt disconnected again a few days ago and now will not reconnect at all-LTE/5G light does not show green-When prompted to take a picture of the password / put the router password in manually it says it is wrong, even thought I have never changed it I am not sure how to fix this problem

Unde îmi pot vedea factura mulțumesc✌🏼 Și de ce nu-mi merge  internetul la router? Edit o2_Dennis 03.12.2024 / 17:25 Uhr: Verschoben von Testberichte → English: Broadband & LandlineEdit o2_Kathi 29.12.24 Title adapted for a better overview

Hello,    I moved abroad and before leaving I cancelled my contract over the website.They sent me an email saying that they would process my termination. I’s been two months, they haven’ttold me anything and I’m still paying. What do I have to do? Thanks