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Fiber connection switch-over

V
Neuling

Hello Community,

I am switching my FTTH conection from Telekom to O2. I’ve got my new contract Home XL 600 activated, new router installed, modem-ID registered via Hotline (nevertheless my O2 Kundenportal still shows me “Bitte nehmen Sie nun Ihr Glasfaser-Modem in Betrieb”, but I cannot as it gives me an error and asks to contact Hotline which I did).

The problem is: I still get the same IP-address from Telekom and have Telekom speed limits (550/120). Speed Test shows the same speed. In the logs of my router I see the following:

This is wrong and not what is in the O2 contract, basically.

Now I am not even sure if the activation was successfull.

Kindly ask you for your support? Or do I need to call Hotline again?

 

Lösung von o2_Bianca

Hello ​@VolodymyrD,
Thank you for contacting the community with your request. Your connection is not yet activated. Please contact our English-speaking customer service team directly on 089 66 66 300 81 (Mon-Fri 08:00-20:00 Sat 10:00-18:00). From there you can have a fault ticket recorded for you.
Kind regards, Bianca

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    3 Antworten

    o2_Bianca
    • o2_BiancaModeratorin
    • Moderatorin
    • 24110 Antworten
    • Lösung
    • 27. März 2025

    Hello ​@VolodymyrD,
    Thank you for contacting the community with your request. Your connection is not yet activated. Please contact our English-speaking customer service team directly on 089 66 66 300 81 (Mon-Fri 08:00-20:00 Sat 10:00-18:00). From there you can have a fault ticket recorded for you.
    Kind regards, Bianca

    Schau mal in unserem digitalen Wohnzimmer vorbei. Es lohnt sich https://g.o2.de/community-treffpunkt
    V
    Neuling
    • VolodymyrD
    • Autor
    • Neuling
    • 7 Antworten
    • 27. März 2025

    Hello ​@o2_Bianca ,

    yes, today the situation has got even worse, as I have lost the connection now. Yesterday was the last day of my Telekom contract.

    I have called Hotline today but they could not activate my modem remotely, so now I am waiting for a technician visit tomorrow.

    o2_Bianca
    • o2_BiancaModeratorin
    • Moderatorin
    • 24110 Antworten
    • 27. März 2025

    Hello ​@VolodymyrD,
    thank you very much for your quick reply. I'm pleased that you've already been helped on the hotline and that one of our techinkers will be visiting you tomorrow. Please keep us up to date on whether everything is working after the technician's appointment.
    Kind regards, Bianca

    Schau mal in unserem digitalen Wohnzimmer vorbei. Es lohnt sich https://g.o2.de/community-treffpunkt

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