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Connected without internet


Hello,

I subscribed an internet contract for DSL o2 Home 100. A technician came today and installed my router and mentioned to me to wait 10 minutes before connecting internet.

I also received an email from o2 with the confirmation that my line had been activated. 

However, when i connect to wifi I have no internet. It says “connected without internet”.

Is there any additional step I should do? How can I get some help?

I tried to call the support number, but I don’ t speak german.

Thanks!

 

 

Lösung von Bumer

Is the router a FRITZ!Box? Then you'll need to enter your login details. You'll find them in the order confirmation.

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4 Antworten

Bumer
Lehrling
  • 21747 Antworten
  • Lösung
  • 19. März 2025

Is the router a FRITZ!Box? Then you'll need to enter your login details. You'll find them in the order confirmation.


  • Autor
  • Neuling
  • 1 Antwort
  • 19. März 2025

Thanks!! where should I enter them?


Bumer
Lehrling
  • 21747 Antworten
  • 19. März 2025

into the FRITZ!Box user interface.


o2_Ines
  • Moderatorin
  • 5594 Antworten
  • 22. März 2025

Hello ​@eorunesu, welcome at our community. Nice to have you here.

Have you found all the settings and can you now use the Internet? 🙂

Kind regards, Ines.


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