Hi,
I have “my Home M Flex” with 50 Mbps 5G/LTE since 2020. Now if I check the available offers on the website it says that I can get Home M with 100 Mbps (always 5G/LTE) for basically the same price:
Would it be possible to do the upgrade without changing SIM? Also, does it mean that there will be 2 additional years of mandatory contract?
Thanks
Hello
I'm very pleased that you've contacted us again 🤗
The offer you saw online when you were logged in is a tariff with a €10 combination benefit for existing customers. You would only get this if you keep your current contract.
I was happy to check with you and have just sent you a contract renewal offer with a 24-month minimum contract term for the o2 Home M 100 (FMS 2024) tariff by e-mail 📧
Take a look at it and see if it's right for you. The offer is now valid for 8 days.
Best regards, Kathi
Hello again, how long does it take until the new contract is effective? It looks like I’m still with the old one
Hello
with pleasure. I'm glad you liked the offer and accepted it. I've had a look at it. 😊
The corresponding contract/tariff was set up today. You should have received a corresponding tariff information e-mail
in the meantime. 😉
Please let us know if you have any further questions.
Best regards
Daniela
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