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Router hardware were not delivered

M
Neuling

I’ve ordered connetion and hardware
but the hardware were not delivered, order status in account is Completed. And I dont know how to order another delivery of the router and finish connection

We received your order on October 2, 2024.

options
49.99 EUR discount on router connection price
Option AVM FritzBox 6660 monthly
International Voice Standard
flat rate for all German mobile networks
49.99 EUR discount on the connection price
12 months 20,- EUR discount on the basic fee
10 EUR discount on basic fee
Hardware AVM FritzBox 6660 Cable

Lösung von o2_Giulia

Hello ​@Maximalist,

welcome to our o2 Community 😀

Thank you very much for contacting us. I have looked into your case and there has obviously been a delay in the shipping of your router. I am very sorry about that and I would like to apologize for the inconvenience.

I have informed our employees and asked them to send it to you as soon as possible. You will then be informed again by email about the shipping and the DHL tracking number.

When you have received the router, please let us know again whether everything is working to your satisfaction. We will of course also arrange a credit for the downtime period.

If you have any further questions, please let us know.

Best regards

Giulia

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5 Antworten

Joe Doe
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  • Joe DoeStar
  • Star
  • 12470 Antworten
  • 20. Februar 2025

​@Maximalist When should the contract start?

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
M
Neuling
  • Maximalist
  • Autor
  • Neuling
  • 1 Antwort
  • 21. Februar 2025


activation date
Your connection will take place on this date:
February 13, 2025
From this date you can use your access to its full extent.
Joe Doe
Einer Person gefällt das
  • Joe Doe
    Joe Doe
o2_Giulia
  • o2_GiuliaModeratorin
  • Moderatorin
  • 20234 Antworten
  • Lösung
  • 21. Februar 2025

Hello ​@Maximalist,

welcome to our o2 Community 😀

Thank you very much for contacting us. I have looked into your case and there has obviously been a delay in the shipping of your router. I am very sorry about that and I would like to apologize for the inconvenience.

I have informed our employees and asked them to send it to you as soon as possible. You will then be informed again by email about the shipping and the DHL tracking number.

When you have received the router, please let us know again whether everything is working to your satisfaction. We will of course also arrange a credit for the downtime period.

If you have any further questions, please let us know.

Best regards

Giulia

Du willst keine spannenden Neuigkeiten verpassen? Dann abonniere gleich unsere o2 News: https://hilfe.o2online.de/o2-news-3
Joe Doe
Einer Person gefällt das
  • Joe Doe
    Joe Doe
o2_Giulia
  • o2_GiuliaModeratorin
  • Moderatorin
  • 20234 Antworten
  • 26. Februar 2025

Hello ​@Maximalist,

the router was finally shipped today. Unfortunately it took a while and I would like to apologize again for this delay.

Have you received the email with the link to track your shipment yet?

Please remember to let me know again when the router is installed.

Best regards

Giulia

Du willst keine spannenden Neuigkeiten verpassen? Dann abonniere gleich unsere o2 News: https://hilfe.o2online.de/o2-news-3
o2_Giulia
  • o2_GiuliaModeratorin
  • Moderatorin
  • 20234 Antworten
  • 6. März 2025

Hello ​@Maximalist,

I wanted to check again whether you received the router in good condition and whether everything is now working to your satisfaction.

Please let us know if you have any further questions.

Best regards

Giulia

Du willst keine spannenden Neuigkeiten verpassen? Dann abonniere gleich unsere o2 News: https://hilfe.o2online.de/o2-news-3
Joe Doe
Einer Person gefällt das
  • Joe Doe
    Joe Doe

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