On the 30th of January we were visited by an O2 consultant about changing our internet provider due to the lines in our building being changed to fibre.
We haven’t heard anything since, and now having looked up our contract on O2’s website it appears they have typed in the wrong address when signing us up (The house number is wrong and there’s no additional address information).
We can’t seem to find a way to change this on O2’s site, nor does the Live Chat work.
Is anybody able to assist here? They haven’t shipped the router yet (at least I haven’t received an email to confirm this) but we don’t want it to end up going to the wrong address…
Thank you!
Frage
Consultant signed us up with the wrong address
- Moderatorin
- 35763 Antworten
Hello
welcome to our o2 Community 😀
Is only the delivery address wrong or is the connection also activated on the wrong address?
Kind regards,
Solveig
Everything on our paperwork gives the wrong house number - we’ve not heard anything from O2 since we signed up over a month ago now.
Kind regards,
Henry.
- Moderatorin
- 20741 Antworten
Hello
Thank you for your inquiry to our community. We will of course help you with the activation of your new landline connection.
If I have understood you correctly, it is just a matter of an incorrect house number, the street and postcode are correct? Then please tell me the correct house number. I will then take care of a correction.
Since the order has to be resubmitted, activation may be delayed slightly.
Best regards
Giulia
- Moderatorin
- 20741 Antworten
Hello
I wanted to ask if the issue has been resolved since we haven't heard from you.
If you still need our support, please let us know.
Best regards
Giulia
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