English O₂ Community

Hi, I recently received my sim card but cannot tie it to my email because I had tried to register before having my SIM card. Can you help me merge my accounts?

I have Guthaben  in my accont as 13 euro and I can not charge my data packet S . its one day that my previous has been expired but I have balance now and I am not allowed to charge packet M as usal . what should I do o2_Giulia, 03.01.2025, 10:51: verschoben von O₂ Mobilfunk: Vertrag & Tarife zu English O₂ Community: Mobile

Once (prolly a year ago) I lost my phone and bought a new phone at medimarkt and went to o2. I was not speakin any german but the worker could speak english, so i made sure that * I DON"T PAY ANY EXTRA AND JUST WANNA HAVE A NEW SIM CARD NOT A NEW CONTRACT* so i got a new sim card but my number changed, so then, i was paying double than i had to. 22 > 44 so few months ago i went to o2 again, another worker who spoke english, I AGAIN MADE SURE THAT I DON"T PAY ANY EXTRA AND THE BILL GOING NEVER MORE EXPENSIVE BUT WANT TO MAKE MY BILL RIGHT AGAIN and then my bill went to 66 monthly ☺️ my phone got broken, so i bought the galaxy s7 from o2. monthly paying, AND TA FCKIN DA i just paid 127,76 FCKIN EURO for last month's bill. got a phone call from o2 and then they were asking if i wanna make some special deal contract. hell no. i just talked her about all the fckin situation that i h

At the beginning of 2021 I opened a Flex unlimited account with O2, I deliberately chose this plan because I wanted the freedom to not worry about using too much data, and the peace of mind to know that I could switch to any provider if I needed to.  A few months ago I received a call from an O2 salesperson offering me a different plan with the argument that I was not using enough data to justify the price of my Flex plan. I mentioned to them that I chose this plan because I liked the freedom Flex offered to switch providers anytime. The salesperson assured me that things won’t change and that I should move to a cheaper plan to save money. I agreed after repeatedly mentioning and asking confirmation from the salesperson that I will still have my current freedoms. They confirmed. Then they made me say “Ja” to a series of German statements wh

Dear Concerns, I am just fed up with O2 customer service. After 20 days I got an appointment with a technician to activate my dsl connection. I was at home from 12:00 to 16:00 and suddenly this mail came,"Bitte rufen Sie uns anJetzt neuen Aktivierungstermin vereinbarenLieber o2 Kunde, am 05.01.2021 sollte ein von uns beauftragter Techniker Ihren Internet- und Festnetzanschluss installieren. Dieser Termin konnte nach unseren Informationen leider nicht stattfinden. Bitte rufen Sie uns schnellstmöglich unter der Rufnummer 089 78 79 79 400 an, um einen neuen Termin zu vereinbaren. Bitte beachten Sie: Ohne Ihre Rückmeldung können wir den Auftrag leider nicht ausführen, sodass die Aktivierung Ihres Anschlusses nicht möglich ist. Dies entbindet Sie jedoch nicht von Ihrer Zahlungsverpflichtung für den von Ihnen beauftragten Anschluss. Bitte informieren Sie uns auch, wenn Ihr Anschluss bereits fun

Hello everyone. I have this problem with O2. I only subscribe for 2 sim numbers and that was in Gifhorn in Niedersachsen. And now, I moved out from that city and found a job here in Neumünster. Last May 2024, I went to an O2 shop here in Neumünster to change for subscription in one of my sim cards and to cancel my subscription for the other sim card. The process went well. The worker had me sign a contract and wrote a note in the contract to come back next month for the cancellation of the other sim. So, come June, I went in the O2 shop again and surrendered the sim, but apparently, the worker then told me to throw the sim in the waste bin, but i asked him if that is okay and it gives no problem at all. He answered yes, no problem. I left the shop thinking that my subscription had already ended and it won’t appear in the next billing. Apparently, that did not happen. The other sim card is still open and active. I went there again and complained that my subscription is still active,

Subject: Request for Number Porting AssistanceDear O₂ Community,I hope this message finds you well. I am writing to request assistance with porting my mobile number to a new provider, ALDI TALK.My contract with O₂ has ended, and I would like to keep my existing number during this transition. I want to ensure that the porting process goes smoothly and that all necessary steps are correctly followed.Could you please guide me on the following:The exact process for porting my number from O₂ to ALDI TALK. How to check and update my personal details on file to ensure they match ALDI TALK's porting requirements. Any additional fees for porting a number and the methods for paying them if applicable.Additionally, I would appreciate it if you could confirm whether my contract has been completely terminated, as I want to avoid any delays in the porting process.Thank you for your supp

I can't see how much mobile data i have left.I can't find it anywhere in the appedit o2_Solveig 30.12.2024, 12:07, published my own post 

After struggling over 2years with constantly slow bandwidth of HomeSpot I switched recently to a new contract for Home DSL getting the offer from o2. After two weeks U got suddenly email with cancellation of my purchase (after everything was confirmed and I was waiting for the installation date). After the cancellation came another email asking for data for scheduling an appointment with technician. I called o2, they said there that they don’t need anything data as they already have if and I should wait for the appointment. I called with them next day due to horrible bandwith. In the call the o2 customer service told me that the is no contract any more. They recreated the contract with same conditions saying there must be been error in the system. after a while I got new date 2weeks later than anticipated in original contract leaving me without internet for 2 weeks. customer service couldn’t do anything and offered this place as only way to reach o2. mit s b

Hello to everyone! I have tried for the first time the "Mein o2" application. Mein o2 - Android Apps on Google Play  As you can see from the pictures in the link, it's supposed to give the information about how much internet I have left (verbraucht). Unfortunately, I can't find such thing in the application, which made me feel stupid. Please, help me finding a way to check how much data I have left. It can be via app or PC. Also I noticed that in tarif info it shows that I have a "o2 Loop Smart" tarif, which is correct, but it shows that it includes 200MB/month which is an old info, because it actually is 750 MB since last year. Not that it buzzes me, but it wouldn't hurt O2 team to "comb" the app a bit for a more actual data. Thanks in advance for your replies and assistance!

I have received an email from ‘Real solutions Inkasso’ and they are asking something in German which I don’t understand yet. In order for it to be accurately documented, I have requested they send the email in English. In the meantime, I have also messaged o2 and shown proof of payments using my bank transactions and during one month I made the error of entering an incorrect reference number (attached in images) which o2 then made worse by subtra

Hi my Internet was activated in 10.12.2024 after I shifted from old address to new one .you guys made me wait like 3 weeks before that I wanted to end my contract .you said I cannot but after I said fine I will shift this Internet to my new address you just made me wait for three weeks after that as well .There is no access .I have been calling you again and again since 11.12 .2024 to know about the issue but you guys cannot reply my one question " what is wrong with my Internet of it is my problem I will do what I need to if it is your problem tell me how long will it take "  O2 is big company in Germany but still you guys failed to satisfy one customer like me.Just to activate the Internet I had to wait three weeks and then also it doesn't work .I am sending you picture of my router and coax connection hoping to get it solved within this Saturday but seriously I have loosed all the hope from o2 side I don't know why I did come to you guys for internet . 

how long does it take for sim to be active after completing Post IdentEdit o2_Antje: Moved from Prepaid to English Community / 29.11.2024 

Ok, so I have a wifi box at home from o2. Recently my connection just shuts off, like there’s no connection although it says it does. My sister is working at home and needs the wifi but just suddenly there was no connection. I applied for the 200mbps but I only get the 20-30mbps speed. How unfair that is! Is there any issues about o2 right now!?  o2_Giulia, 13.11.2024, 09:35: verschoben von O₂ Home: Vertrag & Tarife zu English O₂ Community: Broadband & Landline

I am unable to access the offers after the cancellation of my DSL Contract. The link generates an error https://www.o2online.de/econtract Is there an alternate link to access the offers? The hotline was also not reachable on Saturday.

Hello, i had made a contract with O2 (shifted from o2 prepaid to postpaid on 15 th october) unfortunately i lost my new postaid sim after when I received the email that portability is successful. So i went to an o2 branch and ordered a replacemnt Sim. Its my 2 visits to the store and 4 customer services calls that i still have not recieved my sim. I also cant download esim unless i activate the replacement sim. my contract term forbthis month is over and i will be charged for the 25 GB of which used nothing, literally nothing. For one whole month i am out of a number and no one is providing me a workable solution at O2. o2_Giulia, 12.11.2024, 09:00: verschoben von O₂ SIM-Karte: Bestellung & Aktivierung zu English O₂ Community: Mobile

Hello O2 community,im getting charged always more than what my contract says so I want to know the reasons .i have an o2 mobile M contact and I suppose to pay 15 euros but this month , they charge me 25 euros and on August 75.91 euros so I own a serious explanation for that !!Thank you.  Edit: o2_Maren 15.10.2024 / verschoben von o2 Mobilfunk Rechnung zu Englisch o2 Community: Mobile

​@o2_Andrea ​@o2communityuser ​@o2_Kathi ​@o2_Cora - I am an existing o2 prepaid customer. I am using o2 services for quite sometime. For past few months I am really facing difficulty in activating the  o2 Prepaid S  pack. I am adding sufficient credit even though the pack is not getting activated automatically. This is causing me real inconvenience and I am really not happy with o2 services. Due to which I am forced to pay additional amount to activate the pack which is really bad. When I login with my o2 credentials  o2 Prepaid S with 8 GB or 16 GB data for 28 days never gets displayed. Furthermore, I want t

i never opened an account on the o2 app , and now i need my puk number , i only have the contract with me.also i dont have my sim card holder either and i cant call the hotline since i dont have any number with me .Edit o2_Antje: Moved from Prepaid to English Community 

So I started my prepaid 1 month ago and today it ends. I would like to recharge it. Is it possible through online?

Dear O2 Customer Service Team,I am writing to address a concerning issue regarding my O2 account. I purchased an iPhone with a two-year contract from O2 in 2022, which ended in October 2024. Prior to the contract’s expiration, I received a call from O2 inquiring if I would like to continue with the SIM number after the contract ended. I clearly stated that I would not be continuing with the O2 SIM after October.Since the contract ended, all payments have been completed, and I stopped using the O2 SIM card in November 1st, 2024. However, I was surprised to receive an invoice yesterday indicating that my SIM card is still active and that charges are being deducted for internet usage. Given that:1. My contract ended in October 2024.2. I explicitly stated that I did not wish to continue using the SIM.3. I have not used the SIM since November 2024. I kindly request the following actions:1. Immediate termination of the

HelloI have not received my DSL username and password.So could you please send to my email.my o2 DSL connection activated yesterday, but no internet  Edit o2_Sven 08.04.2023/15:40: Moved posts to their own thread

i ordered 2 apple watches. one ULTRA 2 NATUR, ALPINE and the other ULTRA 2 NATUR, MILANESE. when i check the status in the app. it shows that one order has been cancelled but i had already paid the downpayment for 2 of them. will i get a full refund for the one that got cancelled?

Your company has scammed me repeatedly, and after the latest incident, I CANNOT tolerate nor  AFFORD it anymore. Here are the main issues:Scammed from the Start: From the very beginning, I was misled about the cost of my plan. I was told it would cost significantly less than €25/month, but I was charged €25 anyway. After complaining, your representative promised to reduce the cost to €15/month. Instead, I paid €20 for six months, and now the cost has jumped back to €25. None of your promises were ever honored, and this is blatant deception. Repeated Roaming Scams: On two occasions, you charged me €60 for accidental data usage in Turkey—first on 03/26/2024 and now again during my current trip. I even purchased an eSIM to avoid your outrageous charges, but your system defaulted back to O2 and billed me anyway. This latest batch is the final straw—I will not tolerate being scammed

Hi All,I hope this is the right place to ask this.A couple of months ago i received a call from O2 that my then current tariff will be discontinued and therefore they will put me into a new tariff. I protested it because I knew there will be a trick and I will end up paying extra but the agent assured me the only change I will have is that I will get an extra 20GB mobile internet for free of charge. No extra money will be charged to me he assured. Anyways, here we are 2 months later and I am paying an extra €30 without me agreeing to it or authorising it. When I call they say they can’t speak English and the only once can speak english they are not authorised to deal with self-employed customers.I admit I have not read the new contract when they sent it, which clearly stated that I will pay €34.99 instead of €29.99 for the new tariff. That is my fault.But they also took away the €25 discount I have been receiving since the beginning of my first con