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How can I cancel previous data packs on prepaid sim card


I bought the sim with a 10€ pack ( 10gb ) 

i finished it and later bought two new packs ( 20gb for 15€ and then 50gb for 20€ )

i want to cancel the first two packs ( the 10€ and the 15€ ones )

there is no option in the app to do so

 

edit o2_Manga: Verschoben von Packs & Optionen zu Englisch: Mobile

9 Antworten

Bumer
Lehrling
  • 23300 Antworten
  • 29. April 2025

Have you currently booked 3 packages?


  • Autor
  • Neuling
  • 11 Antworten
  • 29. April 2025

Yes am currently with 3 

i guess the first one is only a one time pack 


Bumer
Lehrling
  • 23300 Antworten
  • 29. April 2025

For the option you no longer want, click on *Cancel option*.


  • Autor
  • Neuling
  • 11 Antworten
  • 29. April 2025

I checked now and the status for both is “ Deaktivierung beantragt „

even though i didn‘t cancel any on my own


  • Autor
  • Neuling
  • 11 Antworten
  • 29. April 2025

 


Bumer
Lehrling
  • 23300 Antworten
  • 29. April 2025

then the packs end on the dates specified.


o2_Solveig
  • Moderatorin
  • 36085 Antworten
  • 29. April 2025

Hello ​@Elie94 ,
Welcome to our o2 Community. 
It's like Bumer wrote. Two packs will be terminated in May. 
Is that what you wanted?
Kind regards, 
Solveig 


  • Autor
  • Neuling
  • 11 Antworten
  • 30. April 2025

Yeah but next time please clear things up to new costumers about third party privileges activated by default … that is not a nice move by such a big company 


o2_Manga
  • 11675 Antworten
  • 30. April 2025

@Elie94 

we will take your feedback and forward it to the appropriate department. Thank you 🙂

KR 

Manga


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