i need full bill of my handy for the promotion

When did you receive your phone?

Saturday

You will receive the invoice by mail in approximately 2 weeks.

But i need it for the promotion 

This cannot be accelerated.

Hello ​@Nabil_31 , 
welcome to our o2 Community 😀
Which promotion do you mean ? 
Which cell phone did you order? 
Kind regards, 
Solveig 

Xiaomi 15 ultra promotion was xiaomi projector 

Hello ​@Nabil_31,

thank you very much. You can still register for the projector on Xiaomi's promotion page until April 30, 2025.

The invoice will be sent to you in due course in the coming days.

Best regards

Giulia

Hi i clicked by mistake to pay my handy full last month its was by mistake they told me when you dont pay the full price its will be back for montlhy payment its was like this till this month i see there is a debit to pay the phone full price Kd-Nr.: 61XXXXX, Rg-Nr.:

12XXXXX, Ihr Ratenplan how i can cancel this 

EDIT: Anonymized personal data,   o2_Maria, 10.05.25

You can only cancel early repayment within 14 days of requesting it.

You shouldn't post personal details (e.g. customer number) in a public forum.

Yes i did it last month its back to normal plan but now they asking me to pay it full i cant pay it full i wanted monthly

Again: Don’t post personal details in a public forum! This is just asking for your data to be stolen and misused. You should delete the screenshot from your bank. I don’t see how this is proof of a system problem though.

Wait for a moderator here to look at your account and confirm what the current status is.

This was made in march when i talked with o2 team they said wait 14 days and its will be back normal its did but now in april i see there is a bill of 1135€

But the screenshot showed a payment of one instalment in April, which would suggest everything is fine. The bill is always for the full amount, what is important for the payments is the instalment plan.

A moderator will look into this for you.

And what is this

Something you should have mentioned earlier. That is not a bill but a direct debit. 

Then it looks like the early payment was not reversed. Do you have confirmation from o2 that this was done? You would have recieved a letter or an email. If the direct debit has already been processed it is too late.

I cant pay it full its need to be another solution

Yes but i lost the email its was in march not april

If you were sent an email then o2 will have a record of that

I cant pay the bill full what is the solution

Eine Stornierung ist innerhalb von 14 Tagen nach Beauftragung möglich, sofern der Restbetrag noch nicht gezahlt wurde. Nach der Stornierung wird der ursprüngliche Ratenzahlungsplan mit der bisherigen Zahlungsart wieder aufgenommen. Zum regulären Ende der Vertragslaufzeit (12 oder 24 Monate) wird der Vertrag automatisch beendet.

Hello ​@Nabil_31 ,

That doesn't sound so good. In the screenshot I see that the amount was supposed to be debited on 09.05., i.e. yesterday. Has this already happened?
You should have contacted your colleagues on the English hotline in the last few days to clarify your concerns as quickly as possible.
We cannot access your customer data here as your Community account is not linked to your customer data.
We are also unable to initiate a chargeback of the amount. If your bank account does not have sufficient funds, the amount will be reversed by your bank.

Please contact our hotline colleagues directly on Monday so that we can clarify what happens next.

Best regards,
Maria