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Extremely Slow Internet Speed – Urgent Support Required

K
Neuling

Dear O2 Support Team,

I am writing to report a serious issue with my mobile internet connection. Despite being on a contract with a speed of up to 300 Mbit/s, I am currently experiencing download speeds of only 3.17 Mbit/s and upload speeds of 514 Kbit/s, as shown in the attached screenshot from a recent speed test.

This issue persists whether I am connected to 5G or 4G. I have tested both options and the speed remains equally low.

My address is:
Langbürgener Straße, 81549 München

I chose this plan specifically because I rely on a stable and fast internet connection. Given the current situation, I am unable to use the internet as needed.

Could you please urgently check if there are any network issues in my area or with my connection?

Thank you for your support, and I look forward to a quick resolution.

Best regards, 

Kremtim

 

edit o2_Manga: Moved from the section Mobilfunkdienste: Telefonie, Internet, Messaging & mehr to English: Mobile

Edit o2_Kathi 12.05.25 House number removed to protect data

    2 Antworten

    o2_Kathi
    • o2_KathiModeratorin
    • Moderatorin
    • 6903 Antworten
    • 13. Mai 2025

    Good morning ​@Kremtim,

    a very warm welcome to our community 😊

    I have removed your house number once, please do not share your exact address here in our public forum. You are welcome to name a side street in the future.

     

    It's great that you've contacted us here. I understand that you would like a faster connection. When did you start experiencing slow surfing?

    You can check network availability and disruptions at any time in our Live Check. There you also have the option of subscribing to a disruption notification by SMS if something is known and displayed there. This will keep you up to date.

    I have checked for you and can confirm that there are currently known restrictions in the 4G network. Our technical department is aware of this and will ensure that the fault is rectified quickly.

    Kind regards, Kathi

    Wenn dir eine Antwort weitergeholfen hat, markiere den Beitrag gerne als Lösung, damit andere auch davon profitieren 🤝
    K
    Neuling
    • Kremtim
    • Autor
    • Neuling
    • 1 Antwort
    • 13. Mai 2025

    Good morning Kathi,

    Thank you for your warm welcome and for removing my house number — I’ll keep that in mind for the future.

    I’m a new customer at o2, and since the beginning (almost 3 weeks ago), I’ve been experiencing this issue. At first, I thought it might just be a temporary problem during the initial setup, so I waited, but unfortunately, the problem has continued.

    Thank you for checking the 4G network status. I hope the issue will be resolved soon, as the slow connection is making daily use quite difficult.

    Kind regards,
    Kremtim

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